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That Was Then This Is NEXT - Your Dealership's Reputation Management
Your dealership’s reputation management has come a long way since the days of the Brag Book. As automotive consumers shop online, they’re bombarded with powerful first-hand accounts from customers who visited your dealership and shared their experience online. Inevitably, some of those reviews will not be positive – no business is perfect. But the majority of your customers leave your dealership smiling and satisfied. So, how do you encourage your happy customers to post about their positive experiences? And how and when should you respond to a negative review. Cobalt Performance Improvement Consultant Tony Navarra has the answers in this webisode of That Was Then… This Is NEXT. http://www.cobalt.com/industry-insights/multichannel
Location: Seattle, WA
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FREE WEBINAR: How to Increase Your "Dealership Intelligence" for More Success in 2015
January 29, 2015 from 12pm to 1pm – http://www.dealeron.com/webinar/events/how-to-increase-your-dealership-intelligence/
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FREE WEBINAR: The Cold Hard Truth about BDCs…and why you need a BDD
February 5, 2015 from 12pm to 1pm – http://www.dealeron.com/webinar/events/why-you-need-a-bdd/
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FREE WEBINAR: 5 Processes to Improve Gross & Volume for your Used Car Operation
February 12, 2015 from 12pm to 1pm – http://www.dealeron.com/webinar/events/5-processes-to-improve-gross-volume-for-your-used-car-operation/
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INTERNET BATTLE PLAN XVII - TAMPA
February 17, 2015 at 8am to February 19, 2015 at 12pm – Tampa Renaissance International Plaza Hotel
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FREE WEBINAR: Ready...Set…Grow Your Fixed Ops with This Digital Gameplan!
February 19, 2015 from 12pm to 1pm – http://www.dealeron.com/webinar/events/grow-your-fixed-ops-with-this-digital-gameplan/
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Automotive Customer Loyalty and Retention Conference
March 24, 2015 to March 26, 2015 – Rosen Shingle Creek Resort | Orlando, FL
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Automotive Customer Centricity Summit 2015
June 16, 2015 from 7am to 7pm – Ritz-Carlton, Marina del Rey, CA
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Automotive Social Media Summit 2015
June 17, 2015 from 7am to 7pm – Ritz-Carlton, Maine del Rey, CA
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