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Customer service and customer loyalty go hand in hand however how often do you really sit and define what they mean to you and your organization? How many times do we say our Customer Satisfaction is up or we have great Customer Loyalty, but do you know what that means? Please watch the video and tell me what you think “loyalty” means…

http://micahbirkholz.wordpress.com/2014/01/13/what-is-customer-loyalty/

http://micahbirkholz.wordpress.com/116-digital-media/

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