Google, Yelp and other major review sites are cracking down on consumer reviews. The updated formulas that they’re now using to determine the legitimacy of your customers’ reviews are more confusing and complicated than ever. Mary Kelly Gaebel, one of Cobalt’s Reputation Management Specialists, breaks down some of the reputation management mistakes that can trigger these stricter algorithms and lets you know how your dealership can algorithm-proof its reputation management strategy.
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