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I found this video at one of the most popular blogs in the world. The comments on the post and the video at will give you a lot of insight on how todays customers are thinking.

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Comment by Bryan Armstrong on August 14, 2008 at 10:16pm
What dealership has he been dealing with?
If the customer tries to change the deal,I'll LET him walk out.It never ceases to amaze me that there are idiots like this that prosper by telling people that I am a liar and cheat by virtue of my career so it is "ok to be an asshole".
No profit and low CSI based on fear and loathing...he could start a 3rd party lead company.

Present company excepted...
Comment by Paul Rushing on August 14, 2008 at 10:16pm
Hmm a battle of processes. That would be interesting to watch.
Comment by Ralph Paglia on August 14, 2008 at 10:01pm
This is the most annoying video i have seen in a long time! My old crew at Courtesy would have eaten this punk's breakast, lunch and dinner! George Salman would gross this self-proclaimed asshole and have him believing he stole the car... Let's see if I get this straight... He wants dealers to sell the car at a loss, have no opportunity to make profit on a trade-in, give up all finance reserves, not sell any aftermarket or warranty items... Hmmm, so who's getting screwed in THIS scenario? What ever happened to a fair deal, at a fair price and earning a fair profit margin on value added exctras that consumers can then include in their low APR auto financing? There is NOTHING about this jerk's recommendations that the words "fair and reasonable" could be applied to... Is it really getting a great deal when the dealer has no income, no employees, no customer service... Nothing? This guy should be walking and taking the bus, because he doesn't deserve to own a car!

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