Automotive Digital Marketing

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Jeffery Sterns
  • Palm Harbor, FL
  • United States
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Jeffery Sterns's ADM Friends

  • Brian Bennington
  • Hannah Philpott
  • Neil F Amaral
  • Patrick Kelly
  • Meaghan Walker
  • Cherie Price
  • Terry Lancaster
  • Martin Logsdon
  • Tim J. Pyle
  • Michael Cirillo
  • Shereef
  • Kurt Kubicki
  • Jerry Thibeau
  • Big Tom LaPointe
  • Mark Tewart

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Jeffery Sterns's ADM Profile page

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
Your Business Phone Number (country code - number)
800-510-7567 x702
YOUR Business Website URL (ie:
Your Mobile Phone, Direct Business Line or Alternate Number
ADM is a Professional Network, describe: "Why should anyone do business with you?"
I'm a car guy to the core knowing that there is very little value in my life if it does not include helping another. Dad was a dealer when a handshake meant more than a deposit. I feel like I come from that ethic. I have 26 years in retail from detail to Director of Ops representing brands from Hyundai to Rolls-Royce working for 3 dealers during that tour. I will never intentionally let someone buy more than they need. I need to know they are walking into whatever I'm recommending, with their eyes open. My satisfaction comes from the client's trust and their thank you.
"What will YOU contribute to the ADM Community?"
I am very passionate about training dealership sales and management staff in sales processes. I like seeing salespeople running their own businesses, working towards needing very few opportunities provided by their store. In my roles as salesperson in 2 dealerships, I had become a 'repeat and referral only' salesperson in 2 stores after 2 years on the floor; once in domestics and then again in exotic car lines. I have many clients for 20+ years that I still talk to frequently. Relationships are huge to me. CSI and good net-to-gross follows. A dealer does not have to spend a ton on advertising and marketing.
INTERNET LEAD Suppliers You are using now, or in the past
Dealix, Autobytel, AutoUSA, Autotropolis, Jumpstart, OTHERS
Not Applicable
Used Car Inventory Management Solutions You Have Used
My Used Car Manager's Fantasies, AAX, vinSolutions, InventoryPro (DealerTrack)

Jeffery Sterns's ADM Blog

The Science Behind Dealer Chat

Posted on March 19, 2015 at 3:55am 4 Comments

Dealer chat isn't rocket science. It's not brain surgery. It's pretty straight forward. However, there's more that goes into the development and improvement of chat than most dealers know.

It's not a static concept. In other words, one does not simply build the perfect chat solution. There are too many things that change inside and outside of the technology that makes…


Why 24/7 is the Name of the Game for Dealer Chat

Posted on January 16, 2015 at 1:00am 0 Comments

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.

There are two primary reasons that it wasn’t a fad that died away like so many other website addons over the years. First, it is…


A Logical Connection Between Texting and Website Chat

Posted on December 31, 2014 at 12:58pm 0 Comments

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead generation on their website?

We're already seeing…


Visiting (or revisiting) Chat in 2015

Posted on December 24, 2014 at 8:30am 0 Comments

2014 was an incredible year for the car business. We saw sales for most brands going up, technological advancements that give even more hope for sales in the future, and shifts in the way that dealers market and sell their cars.

We've also seen something that may be going under the radar. As I've mentioned before, texting is starting to supersede phone calls as…


Comment Wall (3 comments)

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At 10:06am on March 16, 2015,
abiola bawuah

Good day,
 I picked interest on you after going through your short profile and demand it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on ( for the full details. Have a nice day. Mrs.Abiola.

At 11:57am on October 1, 2014, Brian Bennington said…

Jeff, Thanks for returning my call.  You're one of those guys I could easily spend an evening with "working out the problems of the world" over the cocktails of our choice.  Maybe someday, huh!  

At 4:03pm on May 10, 2014, Cherie Price said…


On your ADM profile you wrote..." I need to know they are walking into whatever I'm recommending, with their eyes open."  You and I, Sir, are definitely on the same page when it comes to transparency, as well as other shared attributes.

First and foremost, you've one hell of a sense of humor which not only impresses me, but I REQUIRE IT!  I've been reading the contributions to various blogs you've made the past couple of years.  YOU MADE THE GRADE!  "Premium cut, aged to perfection, no expiration date'..  'IF' the time comes that my Dealer agrees to add CHAT to our website, YOURS will be the number I call.

Thanks for putting yourself on 'my map' by showing up in my email inbox.


Now, you can start soliciting me per your suggestion! ;-)


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