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Military, Law Enforcement, Medical Professionals, Teachers…what do these occupations have in common? Each provides a highly valued service to our local and global community at large and does so as a result of education and extensive on-going training. As a result, society can depend on these individuals to protect humanity, face danger, save lives, educate our youth, improve health and welfare and do so at great sacrifice and without blinking an eye in the face of difficulties.
So why do corporate entities practice learning by osmosis and expect stellar outcomes similar to the well trained professional listed above? Think about it! If your were asked to perform the duties of a law enforcement officer, military personnel, a medical care provider or a public school teacher with little or no instruction, training or preparation, how successful do you believe you would be at this task? If someone were to just drop you into one of those roles and expect you to pick up all the necessary skills to save a life, educate a child or face certain danger by observation, how far would you blood pressure rise?
As much as the human brain has the capacity to be a sponge for knowledge, learning by osmosis is not a recipe for success, especially when the skill set needs to be as normal as the habit of breathing air. So, why do so many organizations invest so much time and money into recruiting the right personnel, but drop the ball on their initial investment by not providing the fundamental education to perform the duties of the job? Why do organizations continue to fall short of an expected ROI for recruiting by not providing on-going training to foster the growth of their personnel? Is the vision of having a staff that handles the rigors of daily business life with a calm confidence that results from solid habits developed out of continuous training unsettling to management?
Invest in the education and on-going training of your staff. This ounce of prevention will save you hours of clean up and recovery from turnover, poor customer service or failures in process which ultimately affects the bottom line. A culture of well developed staff members will foster a climate for increase productivity, profits and growth. Your business has an important role in the welfare of our global economy, as it could become the next revolutionary twist in the trade of commerce.