I am just blown away on how Keyes Audi of Van Nuys is still in business they need one of our consultants from the ADM team to go out and train their sales team and watch their sales double.
Ok here is what happened I own a 2000 Benz CL500 loan amount 20k and trade in value about 8k so I am upside down over 10k. So knowing that I walked into the Audi dealer to trade in the Benz for a Audi A5 we took a test drive in a Audi A5 the S line a very sexy car around 50k when we got back we started the paper work and I told the sales person before you start running my credit lets make sure we agree on the numbers since every time my credit is ran it drops the credit score, the sales man agreed he asked if I knew my score told him low 700's he went in the ( back office ) and came back in about 5 min with some numbers. For the trade in he had 8k and on a lease he had a 36 month lease with $1,200 mind you this is with me paying off the Benz so I told him no way but I told him lets do one thing at a time 1st lets work on trade in I told him I want to get at least 10k and I will cut a check for the difference for 10k. He went back and after 5 min came back and said ok we can get you 10k for the trade so I was happy he then said what is the most you can pay for the Audi a month I told him I want to have a monthly payments no more than $500 ( I know it would be more but its a game I shoot low they shoot high until we get to the real number ) So he went back and came back 5 min later and said we can't do $500 I started asking him well what the residual value month factor etc he wouldn't get into the detail he kept on saying it is mathematically not possible to get $500 a month with a $50k car on a 36 month lease and I said it is very possible so he said let me go ask went to the back room and came back and said thank you for your time and shook my hand I was blown away on the lack of training that a sales person can basically turn a customer away who is looking to drive out with a new car.
What I thought he would do is possible try and get me in a base model A5 not the fully loaded S line or try to have me put more down or get me to pay more on the monthly payments and if he was a good sales person I would have been in a new car today and he would have had a sale but to just turn away a serious customer ready to buy just blows my mind.
I will be going to Rusnak in Pasadena for the same car Ill let you know how that goes.