Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
TrueCar Dealer Pledge Progress Update
Back in March, TrueCar’s CEO, Chip Perry, announced their Dealer Pledge to make TrueCar a more positive place for dealers to do business. Today, TrueCar is excited to share their first update that outlines several major operational changes TrueCar made as a part of their ongoing commitment to their Dealer Customers. To see the entire Dealer Pledge, please go to truecar.com/pledge.
I highly recommend that you take a moment to visit www.truecar.com/pledge to see the details of their pledge update. Shown below is a quick snapshot of their progress. ADM Professionals, please let me know if you have any thoughts, questions, or concerns.
In March TrueCar committed to making TrueCar a better place for car dealers to do business. Based on dealer feedback, they identified three major Dealer pain points that needed to be fixed: shortcomings in our product offering, weaknesses in our customer service, and Dealer-unfriendly messaging in our consumer facing advertising.
As many ADM Professionals are well aware, in March of this year TrueCar rolled out their "Dealer Pledge", which outlined specific changes initiated by TrueCar CEO Chip Perry... Under Perry's leadership, the TrueCar organization was committed to implement this pledge, so as to address many dealer concerns. More specifically, the dealer pledge focused on changes to the TrueCar product, customer service and the content and tone of marketing and customer messaging. On Tuesday TrueCar rolled out a "Pledge Update" which will outline the progress they have made over the last four months towards implementation and delivery of the Chip Perry designed "TrueCar Dealer Pledge".
Here's what TrueCar is working on right now, and what they've accomplished so far:
"It appears to me that Chip Perry is leading TrueCar through one of the most significant transformations made by any automotive industry supplier during the 35+ years I have been watching."--Ralph Paglia
Kerri Wise | VP, Dealer Marketing | 818-618-0736 | TRUECar