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Getting anyone to recommend a BDC process, lay out a live agent pay plan, and do some comparison between an in-store, centralized, and 3rd-Party BDC at the same time is often difficult.  Especially written down and public--well, here is mine on the link below.

Local Market factors must still be taken into account, and I'm willing to learn from anyone doing it or who has done it.  I've done it, and I'm doing it, too, so let's discuss, if you want.

And there may well be a typo or two.  One thing about putting something like this out there is that, whether folks comment or not, there will be a LOT of opinion.  :)

Enjoy!  Here's the link to the file, which you can share to your heart's content:


Keith Shetterly
Copyright 2012, All Rights Reserved

Views: 110


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Comment by Keith Shetterly on October 5, 2012 at 2:49pm

Stan, you just tell me who to show up and smack around, call any time.  ;)  Glad to see all your success!

Comment by Stan Sher on October 5, 2012 at 2:47pm

We share very similar views.  No wonder why we are such pals.

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