Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
NAPLES, FL, January 31, 2011 – TimeHighway.com (www.timehighway.com), recently announced several major updates to its real-time, online service scheduling solution that greatly benefit auto dealer service departments, increasing service revenue by creating a more efficient way to schedule service.
TimeHighway allows dealerships to manage the service drive and offers customers real-time, online service scheduling with DMS integration, automatic confirmation, reminder and thank you emails or text messages. Its leading solution offers VIN specific menus, digital inspections, back-stop service for incoming overflow service appointment calls, express check-in and express check-out. The newly revamped version will be available for demonstration in booth #2130S, at the 2011 NADA Convention and Exposition in San Francisco, CA,
Recent updates to TimeHighway.com include:
TimeHighway also offers integration with:
According to TimeHighway.com President Karen Dillon, since the new release dealers are seeing a dramatic increase in the number of new customers that are scheduling through their websites. Within just 30 days, one Toyota dealership went from 17 new customers scheduling online with 79 confirmed appointments, to 105 new customers using online scheduling and 185 confirmed appointments. “We attribute this increase to the lack of requirement for the customer to “register”, which makes scheduling a service appointment extremely simple and quick,” said Dillon.
Randy Brobston with Hall Automotive Group comments: “TimeHighway.com allows us to schedule appointments properly, thus providing better management of the service drive. This also increases efficiency in service, provides maximum shop loading and creates a much better experience for our customers, along with increased profitability for the dealerships.”
TimeHighway.com enables dealers to keep the service department staffed 24/7 so as not to miss out on potential service customers.
“Customer expectations are changing – the traditional ways of doing business will no longer work. Connecting with customers before, during and after a purchase is the key to driving sales and service business,” Dillon said.
For more information, visit www.TimeHighway.com and view our FAQ’s; contact Karen Dillon at KDillon@TimeHighway.com or 239-593-4620; or visit Booth 2130S at NADA in San Francisco for a personal, in-depth presentation.