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I work in a store where there is no trust between the internet sales team and the finance department. There is no teamwork and when a customer is turned to F&I there is nothing "quality" about the introduction. As a result, our internet sales F&I income is negligible. Does anyone have any suggestions as to how a successful internet sales/F&I sales process might work? Thanks in advance for any ideas.
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Posted by Ralph Paglia on October 27, 2016