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Customer service is a way of building a better relationship with your customers, thus increasing the opportunities for a positive impact on sales, service revenue and customer loyalty.
Social media has not only emerged as a platform for automotive marketing and advertising, but it is also a great place to build a caring community that would get social and engage with your customers... This is a must for boosting your dealership’s reputation and image.
When they created the infographic below, the experts at Website Builder outlined the benefits and the importance of social media based customer service and care: