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Hello Everyone, I am hoping that someone on here might be able to assist me in a Service BDC Process and Scripts?? I am a BDC Director for sales since 2007 but I just got a new position to build up 5 stores Service BDC's because they do not have one yet. So my problem is that I am not to familiar with the service side of BDC and I know that you can't come at the customers the same way as sales BDC would. If anyone is willing to share service BDC scripts and emails that would be greatly appreciated just so I can look through them and get an idea of how I should be writing the emails and what we should be saying to a service customer when we call. Thank you in advance for anyone that is willing to help because I have searched all over the internet to get an idea but I came up with nothing.... thanks again!