Professional Community for Car Dealers, Automotive Marketers and Sales Managers
Cars, dealerships and sales people can be commodities. As a sales person, your job is to move everything you do and everything you have towards being a non-commoditized item or service. You must sell your difference.
When making a decision, customers look for deciding factors. Being able to know what the differences are and then helping the customer know what they look like, sound like and feel like is your job. Customers don’t spend an hour with you and say, “This is exactly the vehicle I’ve found everywhere, the dealership is exactly the same as every other one I have seen, your presentation was the same as every sales person gave me and the information you have given me is identical to everything else I have received, so I want to do business with you.”
People make buying decisions by matching up what they know or think they know to what you give them and then by finding what they did not know or understand. The first step is to match up with their thoughts and belief systems. If they don’t connect with who you are and what you give them, they won’t buy from you. Although that’s a big part of selling, it’s only the first half. The deal maker is making sure you stand out with your positive difference.
Go back to the 3Ms – Money, Me and Machine. What makes your vehicle unique? If nothing, what makes your dealership unique and the better choice? If you still say nothing, you better go on a mission to find something. When you have the answer, always ask yourself deeper questions about your answer, such as “How?” and “Why is that so?” Be concise and specific and be emphatic with your statements. Conviction creates confidence and confidence sells cars. If you are confident, it will be evident.
The last of the 3Ms is ME. Me means YOU. What about you personally will make you the unique and better choice among sales people? Nobody on earth is the same; we all have our unique experiences, talents, abilities, personalities and thoughts. Utilize that to not only connect with people, but to sell your difference. Relate to customers in a personal way that shows why they should do business with you.
If you are new, sell the difference of how they benefit from that. Show your eagerness to please and go beyond what most veterans would do. If you are a veteran sales person, sell your knowledge and experience in how that will make their life better. Let me say that again – “Make their life better.” That’s your job – to make their life better. People don’t buy a car from you because they thought you were going to take them out of their car, put them in a worse car, with more mileage, and worse terms and give them less knowledge, service or experience. TLC – Think Like a Customer, not a sales person.
Ask lots of questions. Find out what they liked while they shopped and bought before. Find out what they have not liked about shopping and buying a vehicle. Don’t assume that your uniqueness is enough. Package your uniqueness in a way that is appealing to the customer. People buy products every day because of the packaging. How do you present your package? How do you dress? What kind of questions do you ask? How do you present? If your customer shops five dealerships, will they have absolutely no choice but to choose you if the sales person truly makes the difference?
Write down every criterion a customer consciously and subconsciously considers about you and any other sales person when they buy. Rate yourself honestly from 1-10 on each. Then have someone else rate you on each from 1-10 on each. Once you have an accurate assessment of your position you can now create a game plan to improve on each one. Break your plan into small chunks. Make your growth and improvement plan gradual and consistent. Consistent = Persistent. When you see the improvement in you, your customers will too. You make the ultimate difference in everything.