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The New World of F&I – Selling with Integrity
By the Center for Performance Improvement
Integrity is a fundamental component in the when you’re selling anything at all. It’s even more so for the auto industry where customers are suspicious of sales agents. You can make integrity and honesty a basis for your store ...
Where Should You Greet a Service Customer?
By the Center for Performance Improvement
The service department is an extremely fast-moving machine. It can seem overwhelming, especially to first-time customers. Multiple lanes of cars in motion, hoods open, engines starting, and tires turned to the side is a  ...
A Wave of Electric Cars is Coming
By the Center for Performance Improvement

A new generation of EVs is coming soon, according to press releases from manufacturers like Volvo, Volkswagen, BMW, General Motors, Ford, Renault-Nissan, and many others. It has people excited about the future of auto ...

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Tip of the Day
"Customer Satisfaction Surveys Are Dead"
See All Our Content!
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Tip of the Day
"F&I: A Digital Step in the Right Direction"

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