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MPi Releases new eBook for Auto Dealers: Earning the Green Light to Customer Upsell Profitability

Las Vegas, NV July 18, 2011 —The ability to add legitimate line items to every repair order is a proven way for auto dealers to boost parts and labor profits – and retain customers, yet many fail miserably at the upsell process. To help auto dealers in this upsell process, MPi ( the leading provider of vehicle inspection tools, processes, and consulting for auto dealer service departments, today announced the release of a new eBook, Earning the Green Light to Customer Upsell Profitability.


“As straightforward as the upsell process sounds –and is – advisors often choke at upselling their customers. Yet a recent J.D. Power and Associates customer satisfaction survey notes that upsell work benefits both the customer and dealership – customers gain longer vehicle life and dealerships additional revenue,” commented  Les Silver MPi Chairman/CEO. “Some of the dealerships mentioned in Earning the Green Light to Customer Upsell Profitability are achieving monthly upsell parts and labor sales of $100,000 and more a month, using a process that helps them educate customers about their vehicles’ service, which builds confidence in upsell recommendations,” Silver added.


What auto dealer service advisors need to know about upselling customers – how to do it correctly and how to do it so customers sell themselves – is outlined in the eBook, Earning the Green Light to Customer Upsell Profitability.


Some highlights:


  • How to navigate perceptions so upsell isn’t viewed as a negative by customers – or advisors
  • How to develop advisors who feel confident in presenting upsell opportunities
  • How to move customers to “green” so the upsell can happen naturally
  • How to upsell customers so the dealership improves its parts and labor sales



 “Whether your shop has one advisor or a dozen, they can learn to see real value in the upsell process. As a result, they become adept at presenting additional service recommendations in a manner that builds customer trust and gains their additional business,” said Silver.


The new eBook can be downloaded at:

# # # # #

About MPi:

For more information visit:


Views: 39

Tags: MPI, customer, fixed, inspection, ops, retention, service, upsell, vehicle


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