Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
The Dealer Principle, Executive Staff and Department Managers are mired in daily tasks more than ever as our industry recovers---most have downsized dramatically in reaction to the recent struggles and find the leadership team is now required to do 150% or more of the duties they once did.
Concurrently, automotive Sales and Service customers have continued down the path of "Choosing" their providers from a safe distance. The internet remains the major "safety measure" customers choose for research, and the Phone is clearly the Number One tool used by ready to go customers to eliminate all but one or two of the dealerships they researched.
Today, one of the most critical processes to measure is the Phone. Is your team using the best practices and following your Customer Experience Mandates every day on every call? Are you losing customers for life to your competition as a result of the lack of vision of your Customer's Journey on the telephone?
Increased profitability and market share demand a clear vision of every arena in your Phone Process.
Call monitoring allows you to know what you have never known before....
DP's, GM's and Team Leaders are inundated in the daily tasks of operation. More than ever before, Dealers need an objective and easy to access vision of arguably the most critical customer contact.