Hey vendors-congrats on supporting the consumer advocate group that is trying to promote their own agenda at the expense of this poor dealer.
By now the dealer has been outed, and I will not contribute, as so many of you have at the expense of the dealer, in order to make yourself look like an "answer bank" on reputation mgt and how important it is not to piss off a customer.........really???...... no kidding...do you think that a dealer who has invested MILLIONS of dollars in a franchise and a facility needs to see this over and over again? Do you really think that they need to be reminded that customers should be treated properly? I'm pretty sure that all dealers are well aware of this already without all of you "experts" chipping in to drive the crucifixion nails deeper into this poor dealer. One mention by one "expert" is sufficient. Thanks-you're a genius. The piling on is pathetic.
Do you really think that by rehashing this over and over again that anyone other than the consumer advocate group will be served??? Do you really think that any dealer is going to be so impressed with your commentary that they will immediately "sign right up" for your compliance services or social media advice? I assure you that this is not going to happen-in fact the more you talk about it the more a dealer wants nothing to do with you or your company. And do you really think that by reopening this wound on Linked In and Auto Dealer People and Driving Sales and who knows where else, that anyone thinks you are really an expert or have credibility in this industry? It appears as though many of you just needs some additional content for your WordPress blog in the hope that an additional paragraph or two will take you to the next level...PR 1 based on what I have read in most cases...DROP THIS AWFUL DISCUSSION ABOUT THIS POOR DEALER NOW. We get it already...impress dealers with something other than common sense rhetoric. Show us how you can help with a "windshield approach" vs. a "rear view mirror mentality".