Automotive Digital Marketing

Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders

Loading... Be Patient!

How To Successfully Avoid the Dreaded Yelp! Review Filter

Post Written by Trevor Sumner, President & Founder of LocalVox

Yelp’s review filter drives both Yelp’s value and its greatest frustration among car dealers.  Invariably people complain when good reviews are filtered out, although not when bad ones are filtered, of course. But what makes Yelp helpful is that it does a better job than most review sites getting you useful reviews.

The filter that protects a dealer from spam or controversial reviews also prevents them from turning good experiences into good reviews – they often are filtered out.  (P.S. - Need more reviews? Here are 8 tips for getting positive Yelp reviews.)

At LocalVox, we feel your pain.  Over half of our good reviews have been filtered out. That’s frustrating because we know they are real reviews from real people.  So how do you get around the Yelp review filter? Let's jump in.

Understanding the Yelp Review Filter

One must know one’s enemy to defeat them. So the first step is understanding the Yelp review filter and its purpose – to sift out fake reviews.  Here is Yelp’s own video on how it works.

This makes sense conceptually, but it is unbelievably frustrating when your positive Yelp reviews mysteriously get filtered out.

What Makes for A Filtered Yelp Review or “Yelp Review Spam”?

Yelp tries to filter reviews that it thinks are likely to be fake – namely reviews generated by someone who hasn’t really gone to your dealership or are somehow influenced or slanted. Yelp takes a look at a variety of criteria, and will generally filter out reviews that are:

  • From someone who has only written 1 review
  • From someone who has no profile info (profile photo, additional info, link to Facebook, etc.)
  • Strongly slanted both positively and negatively
  • Short and lacking details
  • From a location other than where the dealership is located (i.e. another state or country)

Yelp Review Filtered Out

Note how these filtered reviews exactly fit the criteria (with the exception of the one middle review from someone who had 12 reviews but 0 friends.)

Unfortunately, Yelp also filters out other reviews that which may not fit any of the criteria. This may be because the reviewer was flagged, it triggers a "hidden" criteria, or a variety of other causes.

The Yelp Review Filter Frustration: Legitimate Reviews Are Filtered Too

negative-online-reviewsMost dealers are frustrated with the Yelp review filter because it also filters out the positive reviews. We at LocalVox tell our clients to request reviews from customers, their email list, people who tweet at them, etc.

The problem is that if they don’t have a long history with Yelp, they are likely going to take the minimal path, create a minimal profile and post only one slanted review – which fills all the criteria of filtered review spam above.

On one hand, you want to generate positive reviews to help your social reputation management. On the other, you are probably frustrated when so many of them get filtered out. I can relate – I've been there myself.

What You Can Do to Help Positive Reviews Avoid the Yelp Filter

There are some easy things you can do to help these positive reviews avoid the dreaded Yelp filter.  Interact with the Yelp reviewer or Yelp review in any way possible:

These factors are completely under your control and you should do for every positive review. You should also have someone else in your organization do them; the more the merrier. There are also things you can ask your clients or friends to do to create the type of profile that would not get filtered.

How to Help Clients and Friends Avoid the Yelp Review Filter


If Yelp is trying to filter reviews as spam, help your customers and friends avoid the filter by instructing them to complete their profile and start leaving reviews regularly. Ask them to invest in creating a real Yelp footprint.

I have left over 50 reviews, have over 50 friends and I have a realistic review distribution between 1 and 5 stars.

Yelp Review DistributionAs a result, not only do my reviews never get filtered, but even better, my Yelp reviews always appear on the front page! This is because I am real. I have left real, useful reviews to businesses I frequent and look like a real person to Yelp.

Here are things you can do to help your clients and friends avoid the Yelp Review Filter:

  • Write a bunch of Yelp reviews. Take 10 local businesses and leave Yelp reviews for them.  Your favorite local businesses will thank you and now you've done good in the world by helping them. But remember, Yelp wants real people giving real reviews.  Not every experience is positive and your Yelp reviews should run the spectrum from 1-5 stars.
  • Connect your account to Facebook. It’s more work, therefore more likely that you are real.
  • Make friends. Use Facebook or email to quickly send invites to lots of friends on Yelp. You might be surprised how many friend you back. Then interact with their reviews by marking them Useful, Funny, etc. Yelp accounts with friends are more likely to be real.
  • Download the Yelp app and Check In. If you are hooked up to a mobile phone, it’s more likely that you are real.
  • Leave tips. Show that you are about more than just review scores.
  • Take time. You don’t go from 0-100 reviews in a weekend. Give it some time to build your reputation before you give that coveted Yelp review that makes a difference.

So that’s a lot and we ordered them by level of effort. Ten minutes twice a week should give you a good profile in 2-3 weeks and then you are off to the races. Once you create a quality profile, you should be in good standing to avoid the Yelp Review Filter. If you keep it up for a prolonged period, you might even be invited to join their coveted Yelp Elite Squad.

Yelp Elite Squad and Review Filters

Should I Solicit Yelp Reviews to Avoid the Filter?


The line here is blurry. Yelp does not want you to solicit good reviews, but it’s fine to generally ask for reviews (note not asking for the “good” part of review.”)  Confusing right?

We think you should leverage every social media and customer channel to reach out for both Yelp and Google+ Local reviews. If someone is following you on email, Twitter or Facebook, they probably like what you are doing.

But never, ever pay for positive Yelp reviews because if they catch you, you will feel their wrath.  No one wants be labeled a Yelp Review Cheater and this is what they will see:

Yelp_alert

If you are feeling lucky, you can use the guidance above to create a team of positive Yelp reviewers that avoid the Yelp filter and can be used for good (and evil). But this requires a lot more effort than it is worth just to get a couple positive reviews. Nothing beats creating a sustainable program to have your customers turn positive... – even if many of them get caught in the Yelp Review Filter.

For example, you might say “Hey, if you like our LocalVox blog, please leave us a review on Yelp talking about the blog” – especially if you are an active Yelper.  ;)   Hint. Hint.

Most of all, recognize that positive Yelp reviews come from great experiences. The more you have, the better off you will be, Yelp Review Filter notwithstanding. If you create a positive experience for a person, you might be surprised how many will try to help your dealership.

For more tips on how to manage and promote your online reputation, check out our definitive guide to Online Reputation Management

Views: 263

Tags: filter, internet, management, online, reputation, review, reviews, yelp

Comment

Oops... You need to stop "Lurking" on ADM and become a more genuine Automotive Professional by completing your membership registration. As a registered ADM Member, you can post comments, publish your own articles (be a star!) and start Forum discussions. Stop being an online "Peeping Tom" and JOIN ADM RIGHT NOW!

Join Automotive Digital Marketing

Automotive Professional Network and Resource Exchange for Car Dealers, Managers, OEM and Marketing Practitioners seeking Best Practices.

ADM Sponsor

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge

Loading…

Based On Your Interests...

ADM Consulting, LLC

Onsite/Offsite Combination ADM Consulting, LLC Professional Services
Select the maximum monthly investment you plan to make
$USD
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Instagram

Top Automotive Marketing Forum Discussions

Share the Best Content w/AutoMarketing Community

© 2019   Created by Ralph Paglia.   Powered by

ADM Badges  |  Report an Issue  |  Terms of Service