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How the Best Auto Shop Owners Manage Their Garage and Personnel

Some of the best garages are the ones that focus on customer service and employee development. There are other concerns that will crop up when it comes to managing your auto repair shop. Here are some of the methods that you can employ that will give you a leg up on your competition.

Establish Customer Friendly Hours

Having hours that are more conducive to your customer flow may help you to generate more business. This may mean that you offer early morning hours and late evenings. Another benefit that you may want to consider is having loaner vehicles so that your customers can still get around without having to rush the job when it comes to repairing their vehicle. All of these little touches are what may set you apart from the other repair shops in the area.

Look to Your Environment

The atmosphere of your garage plays another part in you being able to drum up business. Nicely maintained facilities make it appear as though you care about your customers and your employees. Don’t skimp out on the areas that are only accessible to employees. Your employees will appreciate you going the extra mile for them when it comes to maintaining their comfort level in the workplace. Everyone needs a comfortable place to take a break.

Get Insurance

Insurance is a good idea no matter what type of business that you own. For instance, CA auto repair shop insurance will protect you against claims that involve bodily involve or property damage as a result of your business and the work that’s done. There are other types of insurance that are worth obtaining to help with the management of your garage. These include commercial liability, workers’ compensation, and health insurance for your employees.

Invest in Continuing Education

Another thing that can help with the professionalism at your garage is investing in continuing educational opportunities for your employees. This may include paying for additional certifications that will allow your employees to be better at their jobs. Another option is to consider enrolling some of your employees in a technical training school so that they can better serve your customers. It will also help to develop the loyalty of the employees that you have working for you.

The best run garages are the ones that look to the future and the growth opportunities that may be available in the area. Use these tips so that you can manage your garage and your personnel more effectively and efficiently.

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Tags: auto, customer, garage, shop

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