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How solid is your follow through on what you say?

We have all heard coaches tell golfers to "follow through" with their swing, or pitchers to "follow through" when pitching. But how many
managers say to themselves to watch their "follow through?"

According to Webster's Dictionary the meaning of "follow-through" can be:

1. the completion of a motion, as in the stroke of a tennis racket.
2. the portion of such a motion after the ball has been hit


3. the act of continuing a plan, project, scheme, or the like to its completion.

We all battle to make sure we "follow through." Our days are filled with
endless lists of things we want to accomplish plus new ideas we want to
pursue, but then we get distracted.

There are many different types of "follow through" we all struggle with, but the one I believe
managers need to focus on the most is "FOLLOWING THROUGH ON WHAT YOU

In the crazy pace of our daily lives, following through on your word is a lost skill. We are so focused on what we are doing
this very second, that we often forget what we promised 10 minutes ago.

Managers: take a quick self-assessment: Have you followed through with everything you said you would do for your employees? When
an employee asks you for something and you said "I will check and get
back to you later," did you?

The reason this is so important is because it shows that your word means something. It sets a great
example for your team. As managers, often we are focused at following
through for our superiors but we do not have the same drive to follow
through for our teams.

In business, following through on your word builds a strong culture in your office. Your employees know you
take their requests seriously, that you value them and you care about
making sure you address their concerns or needs. Consider the value to
an organization where employees feel management is on their side versus
feeling they don't understand or care. It helps with retention,
performance, communication, productivity, all leading towards a
healthier bottom line.

Managers, always remember how YOU feel when someone does not follow through on their word. A company says they
will call you back and they don't. Your supervisor tells you they will
look into an issue, a week goes by and nothing happens.

Bottom line: if it bugs you, it bugs other people, your people.

By committing to "following through," the benefits of your actions will
show in the level of respect and commitment you receive from your team.

Questions? Comments? Suggestions? Love feedback.

Glenn Pasch is the COO of PCG Digital Marketing which specializes in Internet marketing, Search Engine Optimization (SEO) and
custom website design as well as a performance consultant with Improved Performance Solutions.

Views: 23

Tags: Automotive, Consultant, Customer, Digital, Glenn, Improved, MArketing, Management, PCG, Pasch, More…Performance, SEO, Service, Solutions, Trainer


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