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Gubagoo launches RESQ’s new industry-first technology to empower dealerships with complete access to, and insight on, potential and existing customers, from their sales and service teams’ mobile phones, via text, chat or call
Boca Raton, FL, – October 24, 2016 – Today, Gubagoo announces that RESQ, it’s newly developed app, is generating a 300% increase in lead-to-sale conversions in dealerships. RESQ gives dealers instant visibility into live chats, texts and phone calls, connecting them instantly, in real-time, to their existing customers as well as connecting them online to potential customers.
By providing new and existing customers instant access to a dealership’s salespeople, service advisors and inventory, as well as to various incentives, RESQ enables dealers to reach the right audience at the right time, ultimately bridging the gap between the dealer and the consumer.
“RESQ puts dealers in control of every customer contact via smartphone and has already made a huge difference in dealership ROI and ‘rescued’ sales,” said Brad Title, CEO of Gubagoo Inc. “In a few short months, dealerships using RESQ have seen their lead-to-sales ratios soar.”
RESQ empowers dealerships to monitor every chat conversation in real time so they can determine how best to proceed. It allows dealership personnel to view any operator’s and potential customer’s conversation, then “whisper” (send a notification) to the dealership sales/service person who can ‘RESQ’ the conversation by jumping right in and take control of the discussion.
“Building on the success of RESQ, we are also announcing a significant advance in RESQ technology - one that offers unprecedented benefits to the automotive industry, helping streamline the online car buying process,” said Title. “For the first time, dealers will be able to advance the potential customer’s purchase journey -- from initial chat, to video inventory review, to credit application, to trade-in forms.”
RESQ’s new features are designed to provide even more efficiency and control, increased conversion, and an improved consumer experience at the dealership by enabling dealerships to:
“Gubagoo’s RESQ’s technology is all about saving dealerships time and money, while increasing their opportunity from lead to sale,” continued Title. “RESQ goes wherever the dealership sales team goes, keeping them connected 24/7 to not only ‘rescue sales’ but, now, provide any customer the information they need.”
RESQ also provides support to the service department, pushing real-time calls from customers to service advisors’ mobile phones wherever they may be on the shop floor. Together with Gubagoo’s TalkSmart and ChatSmart, RESQ can send push notifications to any salesperson or service advisor’s mobile phone, notifying them that a customer needs assistance. In return, the service advisor or sales team member, on their mobile phone, is able to ‘whisper’ back to the Gubagoo operator, giving direction, or seamlessly requesting the call or chat to be handed over to them and take control of the conversation from any location.
RESQ technology is both desktop and mobile and available for iOS, Android and web browsers.
Gubagoo, one of the fastest growing and most effective chat and website engagement providers for automotive dealerships, tracks and scores over 18 million shoppers every month through its B.E.A.S.T. scoring technology and sends over 110,000 leads to dealerships every month. The integration of RESQ into Gubagoo further boosts the effectiveness of the company’s ChatSmart and TalkSmart products.
Gubagoo is demonstrating the new RESQ features at DrivingSales Executive Summit in Las Vegas, October 23th – 25th.
Based in Boca Raton, Gubagoo is the leading provider of dealer live chat, text, and call solutions. Gubagoo offers seamless integrated web-based, SMS, and call monitoring technologies for automotive dealerships. Our passion for customer service and lead conversion, makes Gubagoo the best 24/7 car dealer chat, text, and overflow call provider in the automotive industry. Gubagoo’s U.S. based operators, receive the highest level of training and certification to make certain every customer that engages in a live chat, text, or call, receives the best possible customer experience. Gubagoo delivers the best quality of service to automotive dealership customers and strives to maximize the dealership’s lead conversion rate and long-term auto sales. For more information about Gubagoo products, visit www.gubagoo.com or contact 855-359-2573.
Gubagoo Media Relations
mWEBB Communications, Melanie Webber, (949) 307-1723, firstname.lastname@example.org