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Gubagoo Launches RESQ: A Revolutionary New Way to Take Control of Your Chat, Text and Phone Calls

 

 

The new RESQ app – powered by Gubagoo – gives dealerships unprecedented visibility and control into off-showroom sales conversations, including calls, texts and chats

 

West Palm Beach, FL – March 31, 2016 – Gubagoo today announced the launch of RESQ, a landmark new application that will change the way dealerships use online technology to communicate with, and sell cars to, customers. RESQ gives dealers instant visibility into live chats, texts and phone calls, connecting them instantly in realtime to customer opportunities.

 

“Imagine that you’re out having dinner, or on a test drive, and you look down at your smartphone to monitor the conversations going on between Gubagoo operators and customers,” said Brad Title, CEO of Gubagoo Inc.  “That’s pretty good, right? But now imagine having the ability to secretly whisper to those operators, telling them what to say – or simply take over the conversation and speak with the customer directly. That’s what RESQ does. It’s about putting you in the driver’s seat during each and every customer contact.”

 

With RESQ, dealerships are able to monitor the Gubagoo conversations that are taking place in real time and determine how best to proceed: they can ignore the conversations; “whisper” to Gubagoo operators (send a message that the consumer cannot see); or ‘RESQ’ the conversation and jump right in. RESQ also provides support to the service department, pushing realtime calls from customers to service advisors wherever they may be on the shop floor.

 

Together with Gubagoo’s TalkSmart and ChatSmart, RESQ can send push notifications to any salesperson or service advisor’s phone to let them know a customer needs assistance. In return, a the service advisor or sales team member is able to whisper back to the Gubagoo operator, giving direction, or seamlessly requesting the call or chat to be handed over to him/her so he/she can take control of the conversation from any location..

 

Best of all, this new technology is completely mobile and available for iOS, Android and Web Browsers, so there’s no need to stay chained to a desk. RESQ goes where your sales team goes, and keeps them connected at all times.  Additional functionality includes:

 

  • Real Time Push Notifications to dealership personnel phones
  • Whisper - Send private messages to the Gubagoo operators as you watch the conversation live
  • Full inventory integration into the app - push inventory in a chat or email to customers
  • Full Publisher integration into the app - push offers in a chat or email to customers
  • Full User and enterprise level reporting directly through the application
  • Full User reporting at a management level to track which dealership employees are using the app effectively

 

Gubagoo, one of the fastest growing and most effective chat and website engagement providers for automotive dealerships, tracks and scores over 18 million shoppers every month through its B.E.A.S.T. scoring technology and sends over 110,000 leads to dealerships every month. The integration of RESQ into Gubagoo further boosts the effectiveness of the company’s ChatSmart and TalkSmart products.

 

“RESQ puts the decision making in the hands of the dealership,” said Title. “It’s another way that Gubagoo is using technology to help dealers sell cars.”

 

Gubagoo will be demonstrating RESQ at the 2016 National Automobile Dealers Expo, Booth #2459C

 

 

About Gubagoo

Based in West Palm Beach, Florida, and staffed by a team of veteran technologists and innovators in lead conversion, Gubagoo offers revolutionary behavioral engagement and scoring technologies for automotive websites. With a mission to provide a smarter, more cost-effective alternative to the old lead generation model, Gubagoo is the first dealership website solution that successfully makes anonymous traffic identifiable, and converts the 95% of dealer site traffic that traditionally defects. Incorporating smart predictive matching and the best chat technology available - and powered by its proprietary behavioral engagement and scoring engine, ‘B.E.A.S.T.’ - Gubagoo engages new and repeat dealer site visitors with unprecedented relevance through its ChatSmart and TalkSmart products. Over 1,900 dealerships, including some of the nation’s largest dealer groups, as well as OEM-certified programs, already have adopted Gubagoo-powered websites.

 

Gubagoo Media Relations:

Melanie Webber, mWEBB Communications, (949) 307-1723, melanie@mwebbcom.com 

 

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