October 1, 2009 marks a milestone for Edwards & Associates. E&A was founded 15 years ago on this date in 1994. Looking back, fifteen years in business is an accomplishment that very few businesses ever get an opportunity to brag about. Over 80% of all business fails within the first five years we have gone three times that distance. And, more importantly, our list of accomplishments overshadows all of our other consulting competitors here is just a few of the things E&A has accomplished over the last 15 years;
Assisted ICI Chemicals with launching its automotive paint brand in the US and Canada. With our assistance they went from a new start up paint supplier to 50 million in annual sales in just five years
Wrote the Service Operations Guide for Nissan
Wrote the Collision and Wholesale Parts Operations Guides for General Motors
Wrote the Business Plan for the Automotive Management Institute and developed eight courses for the institute
Developed Computer based Service Department training for Hyundai Global Service Operations these courses are utilized in 160 countries and to date have been converted to 11 different languages
Conducted research and developed the Good Wrench Collision Center Program for GM
Trained Factory reps for Nissan, General Motors, Peugeot and Hyundai, Sherwin Williams, ICI, DuPont and Mighty Auto Parts
Conducted Research and developed the Mighty Auto Parts Dealership Parts Sales Program
Developed and implemented the Hyundai Service Management Development Program; when we began this program Hyundai was ranked #26 on the JD Power annual Service Satisfaction Survey two years later they were ranked #3!
Conducted market research and developed customer retention training program for Nissan and Infiniti
Conducted Fixed Operations Workshops at 11 NADA Conventions
Conducted Workshops at 14 NACE Conventions
Conducted Workshops at 5 CARS Conventions
Conducted training for the Canadian Regional Training Center Trade Schools
Assisted DuPont and PPG in developing, updating and improving their Collision Shop Management Courses
Developed a Collision Shop Management Course for NADA "Body Shop Success is no Accident"
Conducted Collision Shop Training Courses for NADA
Conducted Service Manager and Service Consultant Training for Toyota
Published a Book that predicted the current turmoil in the automotive industry and what dealers can do to adapt to a rapidly changing automotive market.
These are just a few of our more notable achievements, I could go on for pages but I think you get the picture. For fifteen years E&A Consulting has been the leader in helping manufacturers and dealers adapt to our ever changing world.
Today, dealers are focused on fixed absorption and I am happy to inform you that most of our clients have over 80% fixed coverage and all of our clients are making more money this year than ever before in the history of their dealerships. Dealerships who are implementing E&A Fixed Operations Improvement Programs are experiencing tremendous success in the worst market conditions since the 30's.
So if you are in search of a consultant services, why go with a unproven start up company go with the best! Contact me today for a Potential Profit Analysis for your service parts or collision departments. Find out what you maybe leaving on the table.