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Easy Telephone Best Practice..... "Borrowed" from Rick Case Honda Davie

Watch your abandoned calls in real time, have a team member call back immediately and offer a 'warm transfer' to their intended department. You will capture those that got lost in the phone-tree, hung up while on hold, etc. The caller will remember the 'care' you took!

Rick Case captures an average of 20 Fixed and Variable appointments per day of the average 35 callers that give up, and impresses all 35!

Views: 34

Tags: Caller's, Journey, Key, Performance, Telephone, abandoned, best, calls, csi, practice


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