Professional Community for Automotive Marketers, Car Dealers, OEM and Suppliers
Provides a comprehensive outsourced automotive chat solution for auto dealers.
Contact At Once!, the dealer chat leader, today announced the addition of a fully managed chat offering to its family of dealer chat solutions. In contrast to the still-available Dealer Edition packages, in which a software solution is employed to allow automobile dealers to directly answer in-bound chats, the new fully managed chat offering is intended for dealers seeking to outsource the answering of shopper’s chat requests to a trained staff of automotive professionals.
"Before using fully managed chat from Contact At Once!, our sales staff was only answering about 60% of our inbound chat leads,” said Chris Forsythe, Internet and BDC Director of David Stanley Chrysler Jeep and Dodge located in Midwest City, Oklahoma. “Now 100% of our chat leads are answered, including those that come in after hours, on weekends and on holidays. Since we outsourced chat to Contact At Once!, we’re getting a lot more leads and a lot more appointments, and we’re selling a lot more cars.”
Chris Forsythe, Internet & BDC Director at David Stanley Chrysler explains how fully managed chat helped increase their dealership’s sales by 25%.