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Client-facing employee tips from Carnegie

Is this what your staff looks like when they greet your customers?

Nearly every employee in a car dealership will interface with clients at some point, from the lot porter to the accounts-payable clerk in accounting, and the quality of that interaction is crucial to sustain a competitive advantage in today’s automotive marketplace. Here are six tips from the Dale Carnegie Blog to help motivate those staff members who work with clients face-to-face:

  1. Discover Individual Employee Motivation
  2. Be visible to them
  3. Give them a break
  4. Transfer employees who aren't a good fit
  5. Tell them often how important they are
  6. Acknowledge generational differences

Many of these tips also apply to your phone / BDC or Live Chat staff members, as well.

Visit the blog post on the Dale Carnegie website for more details on these tips and you can even download their FREE Employee Engagement White Paper.

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Tom LaPointe
CarChat24

Interactive Media Manager / Industry Analyst

http://www.carchat24.com/
24/7 Interactive Automotive Dealer Website Chat Solutions
Hosted or In-House Options – FREE web chat software
727-638-0195

Tom is an automotive writer and author with more than 15 years experience in virtually every aspect of the retail auto industry, from sales and service, to web development and viral marketing.

 

Views: 45

Tags: CarChat24, customer service, employees, human resources, live chat, training

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