Professional Community for Automotive Marketers, Car Dealers, OEM and Suppliers
I've moved to a new role, working as Director of Business Development and Call Center for CAR Research in Houston, Texas. That hasn't changed me, personally, as you might have noticed in some blogs recently, but it has changed what I do. They hired me for me. I'll be at Digital Dealer in Orlando next week and at Brian Pasch's Automotive Bootcamp in Philadelphia the week after that.
For my work now, I am simply focused on this every day: What can a call center do for a dealer? What dealers NEED from a call center to make sales?
And the list is of needs is perhaps long, but I've taken hold of some great call center products and worked with some great people to make them better. And to make them available to dealers using almost any of the industry-leading CRMs, not just CAR Research XRM!
We get appointments for dealers from equity and online shopping alert calls in the product equity and online shopper DealFinder™. Get customer appoitments "ahead of the Internet Lead"! And get appointments from "dead" leads, too.
We get actionable sales-driving "Voice of the Customer" data for dealers to "Sell the Unsold!" with the product showroom Watchdog™. A valuable sales-making and road-to-the-sale monitoring product for 18 years from CAR Research (company was founded on this work), we now provide this call center service for almost any of the industry-leading CRMS, not just CAR Research XRM!
And, if you want to discuss CRMs, we can also talk about CAR Research XRM.
Or just say "Hello". Because I'm not a company or a product, I'm still just me--if my call center products aren't valuable to you, I know that I still am! :)
Thanks folks for all that you are to me. And many, many thanks to Digital Dealer and to Brian Pasch for providing great opportunities for dealers to learn and see many great products and get great education. And that means the world to me that dealers get that opportunity, first and foremost.
Oh. And you can reach me at the email below, but you can also text me at 281-229-5887. Just make sure you say who you are! :) We didn't get a booth for these products this year, but you'll likely find me around Joe Verde (414) or DrivingLoyalty. :) Or just text or email me as I wrote! :)