I still remember my first car sale and the process I went through before I was allowed to wait on a single customer. Being fresh out of the Army I was accustomed to following directions. After almost 20 years I can still remember what was most emphasized in my "training".
Make a friend.
Find the right car.
Get them to the desk with an agreement to buy if the numbers are right.
Put it in writing.
Get a manager and keep my mouth shut.
Follow up with your customers
Bring them back into the cycle as soon as you can.
I learned tonight that my son Benjamin Rushing
has entered the car business at the same Toyota point that I got my start. Of course I did not find out about this turn of events until after it was done, but then again at his age I did not talk things like that over with dad either.
He is now a third generation car guy!!!
Let's try to make this blog post the definitive guide on ADM for people just getting into the business by adding your knowledge and advice.
SEGA Systems, LLC
"Without Traffic Everything Fails"