Professional Community for Automotive Marketers, Car Dealers, OEM and Suppliers
Those who have been in internet marketing for a while realize that search engines are constantly changing. It’s part of the game of staying ahead of the competition to understand these changes and move with them appropriately. Despite this constant state, it’s nothing compared to the changes that happen on Facebook. From a business perspective, the only real winning strategy is to constantly be adjusting the practices, processes, and procedures used to find success.
On Facebook, even the goals are often changed. Unlike search where the goal is almost entirely about driving relevant traffic to a website, social media in general and Facebook in particular often see shifts in the goals for each individual strategy and the overarching strategy as a whole. Between traffic, branding, communications, and messaging, the major components of Facebook marketing remain the same on the surface but digging a little deeper reveals a need to shift with not only the changes that are constantly happening on the platform itself but also those that are happening within the community and the sentiment of the social media world.
One of our biggest focuses on Facebook is helping local car dealers make the most of Facebook. Just in the last month we’ve made adjustments to style, form, and techniques that are in response to the changes. This is an absolute must – a static Facebook strategy is not effective. What worked yesterday may not work today but may work again tomorrow. That’s the nature of the beast.
The most important thing to remember on Facebook is that there are two things to constantly monitor: changes in strategies that are posted on the various blogs (be careful here – more below) and changes in the results of the various campaigns that you run. It’s not just about watching likes and comments. It’s about watching reach (the truly important number in Facebook analytics) and following the sentiment through in a way that can guide future posts.
We must test. We must see what’s working today and make sure it’s still working tomorrow. We have to watch for fatigue; it’s easy to post great images of Mustangs on a Ford dealer’s Facebook page but eventually even the mighty stallion can get old and turn off fans.
We also need a willingness to try new things. Events, Offers, Questions – these can be effective depending on what you’re willing to offer for your business. Landing pages, video styles, advertising styles – all of these play important roles as well.
This isn’t meant to be a comprehensive guide nor is it meant to be a scare tactic. Facebook is not hard and it doesn’t have to be that time consuming, either. It does require attention and a system through which the changes and efforts can be tracked for true ROI.
Now, about those blog posts on strategies – take note but be skeptical. Everyone seems to have an opinion about what to do on social media to be successful and these opinions are often contradictory. There are very few overall strategies that have ever made me think, “Wow, that’s the one!” There are plenty of blog posts that make me think, “Hmmm, let’s give that a try and monitor the results.”
That’s the key. Take advice but don’t set anything in stone until you test it thoroughly yourself. Facebook can be fickle, especially when the organic algorithm itself can punish pages for making the wrong moves, but you shouldn’t be too fearful of making a mistake or taking a step backwards. The benefits of a strong campaign or strategy greatly outweigh the potential negatives associated with mistakes, so by fearless but monitor and adjust accordingly. Anything short of regular monitoring and a willingness to change can result in the wrong results.