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I think that most people would agree that Google Places has been a bit of a challenge for business owners from the standpoint that there are constant changes, no real contacts at Google to talk to, and difficult and slow processes for verifications and updates to a Places page. Even Google has said that they are trying to do a better job of understanding the local business owner's needs from a ground level perspective vs. a 10,000 ft perspective.
Well, it appears the wheels may be in motion. Here is a great chance to get your ideas heard at Google. They have proactively set up a forum, not a tech support page, for people to submit thoughts and vote on each others ideas for a two week period. As of this writing there is one week to go.
Jay from the Places team wrote:
"Wanted to make sure you saw: We've opened up a Google Moderator page to collect your ideas for and questions about Google Places for business. Help us spread the word!"
You can visit the Google Places Page Ideas here. This is your chance to be heard and have your idea for improvement used in a future update.