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Stan Sher's ADM Blog (85)

Attention Car Dealers...How is your internal online reputation?

Article from Dealer Marketing July 2014 Edition (Page 20)

It has been about seven years since the importance of dealer online reputation has become a serious concern in the industry. A number of businesses in general have taken a…

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Added by Stan Sher on July 1, 2014 at 4:31pm — No Comments

Progressive Dealer Management Guidelines

So it seems that the spring automotive conference season is over.  This means that a small percentage of dealers have brought back valuable statistics and resources to potentially improve their businesses.  However, one thing that no conference can teach is the importance of car dealers and where they stand with human resources practices.  In addition to human resource practices most dealers have not begun to implement a proper…

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Added by Stan Sher on May 12, 2014 at 3:52pm — No Comments

The Dealers Solutions Group Partners with Stan Sher of Dealer eTraining

The Dealers Solutions Group has strategically chosen Stan Sher, president of Dealer eTraining to be a training and consulting partner for a large network of automotive dealerships.

FOR IMMEDIATE RELEASE
PRLog (Press Release) - Jan. 26, 2014 - MELVILLE, N.Y. -- The Dealers Solutions Group is an elite automotive dealership consulting,…
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Added by Stan Sher on January 26, 2014 at 8:07pm — No Comments

Is your dealership prepared for 2014?

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Christmas is over and New Years just passed. They say the New Year brings positive change and opportunity. Since the big celebration, 2 days have passed and there are 363 days left in the year. So I ask the magic question, "Is your dealership prepared for 2014?”

Being that we are in such a competitive industry that changes by the month it is common for sudden changes to be made at the dealership level. These changes usually involve Budget (spending), Human Resources,…

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Added by Stan Sher on January 3, 2014 at 12:19am — 1 Comment

Automotive Internet Sales and BDC Management Support

Stan Sher of Dealer eTraining discusses how sales management needs to properly work with the internet sales and BDC department. This includes understanding the functions of the department and what each person in the department does. While it is important to monitor and…

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Added by Stan Sher on December 20, 2013 at 3:32am — No Comments

Automotive Phone Training – Traditional vs. Progressive

When is the last time your dealership had a progressive training solution?

Is your dealership handling phone calls just like the “guy” down the street?

For generations automotive professionals have been provided automotive phone training…

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Added by Stan Sher on December 2, 2013 at 7:19pm — 5 Comments

Why Automotive Call Monitoring Is Important

Does your dealership have a call monitoring solution in place?

Does your dealership consistently train phone skills?

Chances are if the dealership has a large advertising budget and a proper setup for a BDC the answer is "yes".  However, it is mind blowing to see how many dealerships…

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Added by Stan Sher on November 3, 2013 at 1:55pm — No Comments

Technology Assisted Objection Handling

Does your dealership have tools that should help your sales and business development people be more effective?

 

As consumer transparency becomes more important in the automotive industry dealers are hooking up with more vendors that allow for transparency.  It is no secret that some…

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Added by Stan Sher on October 7, 2013 at 4:29pm — No Comments

Even experts can learn a thing or two...

Are you a master or a student?

Do you know everything that you need to know to pass on your knowledge to others?

 

Recently, I spent four days on site at a dealer group consulting and training a brand new BDC Manager.  This BDC Manager is a…

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Added by Stan Sher on August 10, 2013 at 8:30pm — 5 Comments

Inspect What You Expect

Do you spot check your employees?



Do you spot check your customers?

If you are confused about what I am talking about then read on...

Too many times when a manager asks their people if they did something they get an answer and they take their word for it.  In some cases this happens because of too much trust or…

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Added by Stan Sher on July 3, 2013 at 4:37pm — No Comments

Automotive CRM: Differentiate Your Processes

The automotive industry is always evolving and with that evolution we must constantly adapt to the changes.

Question: When is the last time you thoroughly reviewed your CRM processes in your dealership?

Think about it.  A CRM in the dealership is generally setup…

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Added by Stan Sher on May 28, 2013 at 11:30am — No Comments

Google Voice Increases Internet Lead Connection Rate

Recently, I have been playing around with various tools in order to increase how BDC departments connect with their internet leads.  It has been painful to watch BDC coordinators solely rely on the telephone that the dealership provides.  At one dealership I asked for an investment of a mobile phone…

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Added by Stan Sher on May 26, 2013 at 11:37pm — 4 Comments

Manage Your Inventory Feeds (Cars.com and others)

There has been plenty of controversy about cars.com and other vendors taking dealers inventory and feeding them to some really nasty anti-dealer sites such as cargurus.com. I believe that Jim Ziegler has done a great job standing up for the automotive retail community by fighting for what is right. I am…

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Added by Stan Sher on May 26, 2013 at 10:41pm — No Comments

VDPs Do Not Pay The Bills

The other day I was in a dealership speaking with an owner.  He said to me "I have 315,000 VDPs" to which I responded "wow, that it is great".  He then said to me "however, VDPs do not cash checks, sales do".  I was so happy to hear that because here is someone that really gets it.  I am not saying that focusing…

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Added by Stan Sher on April 14, 2013 at 12:05pm — No Comments

Motivation Lessons From Jason Becker

Who is Jason Becker you might ask?  Before I tell you I want to let you know that the reason for this post is because I am tired of hearing people tell me that they cannot do something or that things are impossible.  I hear it from sales professionals at dealerships.  I hear it from people that I meet in social environments that tell me they are looking for a job after I mention the possibility of car sales.  I even hear it from people in my family who sometimes make excuses instead of…

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Added by Stan Sher on April 5, 2013 at 10:30am — No Comments

Relating Bar Rescue (Spike TV) to the Automotive Business

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As I watch new episodes of "Bar Rescue" on Spike I am amazed at some of the things that I have learned about the food and beverage industry.  I have been watching this show with a very open mind to understand what I can do to improve my business practices.  What I have found was that this show has business practices that even automotive professionals and managers need to consider taking a look at.  Let's take a look at what I am talking about.

1.…

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Added by Stan Sher on March 25, 2013 at 10:30am — 6 Comments

NADA 2013 is over...so what’s next?

http://dealeretraining.com/

It is Monday evening and you are back from the 2013 NADA convention.  You have travelled across the country to attend workshops and meet with vendors to review the latest and greatest products…

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Added by Stan Sher on March 10, 2013 at 10:41pm — No Comments

How to Maximize Your Opportunities Using Call Monitoring Recorded on: Wednesday February 13, 2013

Dealer eTraining

http://www.dealerwebinars.com/monitoring.html

Learn how to implement and optimize call monitoring in your dealership.

Attendees will learn the importance of having a call monitoring solution in the dealership that will help improve the way incoming phone calls are being handled.…

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Added by Stan Sher on March 6, 2013 at 9:52am — 6 Comments

Dealers, Learn Your Demographics

Do you know what kind of population is in your area?

What is the crime rate where your dealership is located?

What is the percentage of households with college grads?

What areas have a high…

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Added by Stan Sher on January 31, 2013 at 1:30pm — 8 Comments

Automotive Internet Sales and BDC Expert Stan Sher To Speak at Internet Battle Plan XII

Automotive Industry legend, Jim Ziegler returns with his highly successful Internet Battle Plan XII to the Crowne Plaza Ravinia in Atlanta on January 16th-17th, 2013 with a powerful line up of automotive industry experts.

 

FOR IMMEDIATE RELEASE
PRLog (Press Release) - Dec. 31, 2012 - Jim Ziegler also known as the “Alpha Dawg” will be…
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Added by Stan Sher on December 31, 2012 at 1:00am — No Comments

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