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Jerry Hart's ADM Blog (14)

How to Remove Unacceptable Yelp Reviews

I hear this question frequently from our clients and prospects; “How do we get rid of outrageous reviews that are lies, slander, defamation, or out of bounds with the guidelines of Yelp?” Answer? Submit a request for removal especially if the review isn’t compliant with the…


Added by Jerry Hart on July 31, 2013 at 4:25pm — No Comments

Revealing Reputation Management Study by eReputationBUILDER's Jerry Hart

An article from Michael Fertik inspired me to study dealership reviews and how the data can be leveraged.…


Added by Jerry Hart on June 24, 2013 at 5:30pm — 3 Comments

Jerry Hart’s eReputation Recap - Digital Dealer 2013 Orlando

Thanks to the crew at Digital Dealer for the opportunity to speak on Reputation Management at Digital Dealer.

Digital Dealer may have presumed Reputation Management would be the most sought after topic at the conference. Ah-no. I was shocked at standing room only in some sessions but not for the topic of…


Added by Jerry Hart on May 16, 2013 at 9:11pm — 3 Comments

How to Get Found in Local Searches - Review site indicators you cannot ignore

When you look closer at the Non-Google local search engines such as Yelp,, etc. you will find a significant amount of highly qualified consumer search traffic.

The question is: do you know which data about your dealership will influence how you rank in local search…


Added by Jerry Hart on April 19, 2013 at 11:00am — No Comments

The Most Important Indicators That Help Your Dealership Get Found In Local Search

Proactively building reviews is a huge part of local search and with Internet Sales 20…


Added by Jerry Hart on March 7, 2013 at 8:00am — 1 Comment

Why am I seeing so many dealers with business listings UNCLAIMED?

Why am I seeing so many dealers with business listings UNCLAIMED? Reminds me of the old days, circa 1998 and URL’s for the company name we're not claimed. Didn't that suck when you found out the URL was taken by someone or some company much less deserving of that URL. Same with your…


Added by Jerry Hart on February 1, 2013 at 3:30pm — 1 Comment

What's my Google Score have anything to do with my ranking?

With Google Local, formerly known as Google Places decision makers are scrambling to understand how ORM algorithms will drastically affect SEO rankings and high Google scores. Google says Google Local is “a simple way to discover and share local information.” Sounds like business listing are becoming more social.…


Added by Jerry Hart on January 14, 2013 at 4:00pm — 2 Comments

Believable reviews - Your Website or highly ranked 3rd party review site?




Added by Jerry Hart on December 4, 2012 at 6:00pm — No Comments

Caught Red-Handed trying to Buy Reviews for this Dealership



Added by Jerry Hart on October 20, 2012 at 4:00pm — 11 Comments

Building reputation, loyalty, character and sales one email at a time

Shawn Case’s post on why Google has dropped so many dealership reviews is alarming. He said “Google recently…


Added by Jerry Hart on October 13, 2012 at 4:30pm — 5 Comments

Tip: Dealerships reviews requested as close to the actual date of business as possible

Special thanks to ADM contributor Rob Fontano from for his comment on why Yelp and other networks have slapped dealerships with removal of so many good and honest reviews overnight.

Rob said it best



Added by Jerry Hart on October 3, 2012 at 9:30am — 1 Comment

Dealers finding it difficult to put a price on online reputation building

Dealers aren't the only companies finding it difficult to put a price on online reputation building. My Dentist sure found it difficult and now he’s paying the price.


When I caught up with my dentist today he looked like he was just drilled for a root canal. Turns out he had just checked his Yelp account and found another negative review atop the…


Added by Jerry Hart on September 25, 2012 at 5:30pm — 13 Comments

4 Reasons to consider Online Reputation Management

The President of the United States on CBS News shared what makes his job all worth it. His answer? Ensuring families including under privileged children have health insurance that will save lives.  I pondered on my passions of my job helping companies proactively manage their online reputation and what could make it all worth it. My message resonates with the President. What makes my job so worth it is ...…


Added by Jerry Hart on September 24, 2012 at 4:30pm — No Comments

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