I recently attended the JD Power Conference as a panelist as I have every year since its inception. It is by far one of my favorite automotive events and I am proud to have been associated with this prestigious event for many years.
However, this year I was very concerned and upset about the session on OEM Website Strategies, present and Future.
This panel was moderated by Dealer.com and 3 of the 4 panelists were their clients.
Aside from completely ignoring the… Continue