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Chris Miller's ADM Blog (68)
Are We Playing Whack-A-Mole with Recalls?
Most of us in the automotive community are painfully aware that our nation is in the middle of a recall epidemic -- and will be for decades to come. A low percentage of recall repair compliance pushes the numbers of vehicles on the road with open recalls ever higher, with no relief in sight.
The reality…
ContinueAdded by Chris Miller on July 31, 2018 at 7:15am — No Comments
One Small Step Is a Good Start to a Long Journey
It’s a sad fact that current recall repair compliance rates are so abysmal.
Most dealers know it., the Feds know it, state governments know it, and the manufacturers know it. Resolving this recall crisis starts with a notification. But, people simply don’t read recall…
Added by Chris Miller on June 22, 2018 at 6:30am — No Comments
When Batman Decides a Recall Isn’t Enough
In 2014, due to safety concerns, Toyota issued a recall notice for a power inverter on its popular Toyota Prius. Nothing abnormal. But for the fact that, even after the recall was fixed, customers continued coming in with issues – hundreds of them – and that’s when Roger Hogan’s dealership decided…
Added by Chris Miller on June 18, 2018 at 6:30am — No Comments
Outsourcing Customer Communications - Should the Service Department Worry?
There are few things sales managers find more painful than looking into their CRM and finding unanswered sales leads -- whether those leads sat for hours or sometimes, days, each is a missed opportunity.
That’s why there are so many outsourced BDC services…
ContinueAdded by Chris Miller on May 18, 2018 at 6:00am — 1 Comment
What Do Car Subscription Services Mean for Dealers, OEMs and Consumers?
There’s a huge push going on across the nation for subscription-based vehicle services.
First introduced by manufacturers, more than a few dealerships have rolled out similar services for their customers. The general concept is that a consumer can pay a flat-rate monthly fee to drive a vehicle of…
ContinueAdded by Chris Miller on May 8, 2018 at 6:23am — No Comments
Plugging In: How Electric Vehicles Could Impact Your Service Department
Love him or hate him, Tesla’s Elon Musk is brilliant. As both a businessman and a marketer, he has created a loyal following of brand advocates – some of whom don’t even own the products he sells. There are consumers literally willing to wait years just to purchase a Tesla vehicle. He recently launched a car into…
Added by Chris Miller on April 23, 2018 at 6:40am — No Comments
The Future of your Service Department
There is nothing more frustrating to a customer than being told a repair will take X amount of time - only to be informed later that it will take longer. To those who work in busy dealership service departments, this happens frequently. Customers come in for one thing and, during the multi-point inspection,…
Added by Chris Miller on March 30, 2018 at 6:21am — No Comments
Dealership Safety Concerns Aren’t Only About Recalls
Life at a dealership is hectic. There are so many pieces moving simultaneously that it can seem as if you’re living in a real-life version of the classic video game “Frogger,” continuously ducking, dodging and weaving your way through the dealership -- just as everyone else is. Combine sales, service and customer…
Added by Chris Miller on February 28, 2018 at 6:45am — No Comments
Tennessee Gets a New Recall Law and Consumers Aren’t Happy!
January 1 saw the enactment of Tennessee House Bill 141, to the collective groan of consumers. In a nutshell, this new law prevents consumers from suing car dealers if they purchase a used vehicle with an open safety recall, as long as it was…
Added by Chris Miller on February 15, 2018 at 5:10am — No Comments
You Think Your Customers are Happy? Do This & Watch How Fast That Changes!
Manufacturers hold dealerships accountable for customer satisfaction and the overall…
Added by Chris Miller on February 8, 2018 at 6:00am — No Comments
The Art of Turning Complaints into New Customers
Added by Chris Miller on January 31, 2018 at 6:00am — No Comments
Could Subscription Services & Autonomous Vehicles Solve the Recall Epidemic?
While the struggle to decrease unrepaired recall vehicles on the road…
Added by Chris Miller on January 5, 2018 at 6:00am — No Comments
Recalls: Perhaps California has the Solution?
Added by Chris Miller on December 29, 2017 at 6:00am — No Comments
Taking Care of Business While Maximizing Revenue
As industry experts forecast slumping sales numbers,…
Added by Chris Miller on December 21, 2017 at 6:30am — No Comments
Recall Masters Helps Dealership Client Prevail in TCPA Recall Communications Lawsuit
Recall Masters’ Christopher Miller warns auto dealers they could be easy targets for aggressive plaintiffs’ lawyers; offers advice to keep them safe
…
ContinueAdded by Chris Miller on December 6, 2017 at 5:50am — No Comments
Making the Case for Texting Consumer Recall Notices
Technology has made a huge impact upon our modern …
Added by Chris Miller on November 21, 2017 at 7:00am — 1 Comment
To Improve Customer Experience, Employees Must Own It!
Today’s consumers are fickle and more demanding than ever.
Why wouldn’t they…
Added by Chris Miller on October 27, 2017 at 7:00am — 2 Comments
Is Selling A Car More Important Than Preserving A Life?
The Future of Used Car Recalls …
Added by Chris Miller on October 20, 2017 at 6:47am — No Comments
One Small Way to Slay the Recall Dragon
With the influx of recalls, two…
Added by Chris Miller on October 4, 2017 at 6:54am — No Comments
The UK’s Surprising Recall Compliance Solution
One of the largest hurdles to overcoming the vehicle recall crisis …
Added by Chris Miller on September 1, 2017 at 6:30am — No Comments
Latest ADM Blog Posts
- Are We Playing Whack-A-Mole with Recalls?
- One Small Step Is a Good Start to a Long Journey
- When Batman Decides a Recall Isn’t Enough
- Outsourcing Customer Communications - Should the Service Department Worry?
- What Do Car Subscription Services Mean for Dealers, OEMs and Consumers?
- Plugging In: How Electric Vehicles Could Impact Your Service Department
- The Future of your Service Department
Most Popular ADM Member Blog Posts
- To Improve Customer Experience, Employees Must Own It!
- VW Recalls: The Polarizing Effect on Consumers
- Recalls: Let’s Show a United Front in Solving this Problem
- Florida Dealer Takes Stand Against Recalls
- One Small Step Is a Good Start to a Long Journey
- When States Fight Back
- What Happens When Recalls Start Influencing Buyers?
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