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Larry Bruce's Blog – March 2010 Archive (2)

The Currency of Trust

At South by South West (SXSW) I attended Chris Brogan’s and Julian Smith’s session “I Don't Trust You One Stinking Bit” a really long title I thought but it did sum up the session. As usual I walked away my head swimming with ideas and making connections between trust, social media, customer experience and content.…

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Added by Larry Bruce on March 24, 2010 at 9:00am — No Comments

The Death of The Desk



15 years ago I told Ron Craft (the dealer I got my start in the car business with in 1984) “Customers aren’t shopping for a car they are shopping for a salesperson to buy a car from”. That was the way I approached car sales when I got into it after…

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Added by Larry Bruce on March 12, 2010 at 8:31am — 15 Comments

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