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Joshua Michael Friedman's ADM Blog (17)

Dear Mr. Shopper, If You Break This Chain, Expect 40 Years of Bad Luck





Re: Your Internet Price Request


Hello Carl,


Thank you for giving us an opportunity to earn your business!  Our goal is to make your online shopping as easy and hassle free as possible.  We are here to help you regardless of where you are in the process.

One of my…


Added by Joshua Michael Friedman on July 6, 2013 at 2:08am — No Comments

Android or iPhone? Help select an ISM's next phone

So, here's my dilemma. I get to replace my smartphone in the next month or two.

I am an internet sales manager.  I take calls, I take photos, I check email and, of course, I have a mobile CRM tool.

I use a few apps, too.  Like vAuto, and the Chevy mobile workbench.

I manage social media channels.

I use the maps and…


Added by Joshua Michael Friedman on September 21, 2012 at 8:00am — 2 Comments

What else? Google Plus and Google Places

Just watched this embeded video after reading up on so many posts this past week.  One important take-away. We still have to manage our Google Plus and our Google Places pages separately. In the future, they will be combined. Not yet.

One thing I did notice this a.m. is that the home page link…


Added by Joshua Michael Friedman on June 3, 2012 at 9:30am — 1 Comment

When is it okay to pay for online reviews?

If I pay a customer to say all the right things in an online review, that breaks the law, and we know it.  We know you and I cannot pay, reward or incentivize a customer to write good things about us in in a Google Review, Dealer Rater rating or Yelp! blog.

So, does that mean we shouldn't incentivize every salesperson in our dealership to get every customer possible to…


Added by Joshua Michael Friedman on April 13, 2012 at 10:43am — 30 Comments

Virginia Motor Vehicle Dealer Board Meets again to discuss; VADA advises its members

Here is a link to the latest communication from the Virginia Auto Dealers Association, in the wake of the March 12 follow-up meeting, where the TrueCar issues were discussed. 

As the memo states:

"There are other issues, about which the Motor Vehicle Board will be contacting dealers,that should concern a dealer doing…


Added by Joshua Michael Friedman on March 14, 2012 at 10:55am — No Comments

Google Places is your de facto social media -- is it fair game?

Have you been following the story online this past weekend about the generous tip left by Peyton Manning at the Raleigh, NC, restaurant Angus Barn the previous weekend, and the server who posted the receipt online?

Here's a recap:

And, as you can imagine,…


Added by Joshua Michael Friedman on March 12, 2012 at 1:00pm — No Comments

Sirius XM would like to extract your DMS data to "facilitate the program."


Terms and Conditions

I understand Sirius XM Radio Inc. ("SiriusXM") requires the use of data that exists in my dealer management…


Added by Joshua Michael Friedman on March 3, 2012 at 2:37pm — No Comments


Yes, everyone's a critic.  And everyone's an expert, when it comes to advertising.  And the Super Bowl is the Super Bowl... of... well... advertising.  This blog post is so dead-on, I just had to share it.  It's the latest post from Peter De Lorenzo's  Here's just a sample:…


Added by Joshua Michael Friedman on February 6, 2012 at 9:00pm — No Comments

Now what? is on its way out.  That's not to say that it's back to business as usual.

Consumer information regarding vehicle prices, for car shoppers in the purchase funnel, is a valuable thing.  It's why TrueCar, Edmunds, KBB are still in business, and why dealer-facing sites like vAuto are equally valuable to us.  The OEMs also want us to be clear and…


Added by Joshua Michael Friedman on January 11, 2012 at 2:03pm — 6 Comments

Transparency, what a concept!

Don't get me wrong.  We are a affiliate, and I am a true believer in the power of online transparency, so please don't think I don't appreciate their value as a marketing partner.  In fact, TrueCar (formerly known as ZAG) leads have typically been at the top of our list of sales-producing third-party sources.

I wish we could sell every…


Added by Joshua Michael Friedman on October 30, 2011 at 7:30am — 21 Comments

With a lot of help from my friends


I am still in love with this job, and I think it’s in large part because it’s about keeping an open mind and always learning -- I'd hate to be in a job that wasn't.  Each time I’ve reached out to this virtual community for some help, the response has been prompt, and I do keep learning…


Added by Joshua Michael Friedman on October 10, 2011 at 7:00am — No Comments

ZAG… USAA… What’s it all about, anyway?

At the beginning of the month, posted an entry from an internet sales manager who deserves our support.

As you may already know, ZAG markets a rock-bottom-priced, build-it-your-way car buying service that delivers a members-only (or employees-only), guaranteed-low-price benefit for participants with USAA, NRA, Geico, Bank of America, Consumer…


Added by Joshua Michael Friedman on September 6, 2011 at 9:43pm — No Comments

Where the women are strong, the men are good-looking and every child is above-average.

Yesterday's NYT has an article about the state of online reviews that is particularly topical for our industry.


It's been about a month since Google placed new emphasis on their own members' reviews in search engine results and relegated the…


Added by Joshua Michael Friedman on August 21, 2011 at 5:30am — No Comments

Why is Google punishing us?

Okay, I don't know that Google is indeed punishing us, but here's what a Google Maps search result looks like when I enter the search terms "Chevrolet dealer in Chester, Virginia."  Screen shot below.


This has been going on for 2-3 weeks, coinciding with the changes in the Google Places pages that we have been discussing here on ADM and elsewhere.  We have a decent Places page, by the way, no problem there.


See that red dot at Chester on the map?  That's our…


Added by Joshua Michael Friedman on August 3, 2011 at 7:30am — 18 Comments

Fix-It Friday: How do I get my Facebook wall to be visible (pre-login) again?

We take pride in our Facebook page, and we try to put into practice a lot of the good advice here on ADM and elsewhere, on the tone and content of our social media, with decent results.  You can link to the page via our dealership web site (a new page opens when you click the "f" icon) and via our OEM site (our Facebook page is framed in there).


About three or four weeks ago, we noticed that -- unless you are already logged into Facebook -- you cannot see our wall any more. …


Added by Joshua Michael Friedman on July 29, 2011 at 10:40am — 3 Comments

Good picture book reading from Google

The Google Chrome team just published "Twenty Things I Learned About Browsers and the Web," illustrated by Christoph Neimann. The illustration above gives you a pretty good idea of its tone, but it was kind of nice to read, and it does a good job clarifying some of the technical jargon I really don't understand. You can find it online at…


Added by Joshua Michael Friedman on November 22, 2010 at 1:30pm — 1 Comment

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