ADM serves Car Dealers, Automotive Marketing Pros and Internet Sales Managers
KPA Consultant, Southeast District
First impressions can mean everything especially when dealing with a regulatory inspection. If your manifests and documentation are orderly, the impression given to an Inspector is that the rest of your business is also in order. It also indicates that you pay close attention to the details involved in maintaining a safe and environmentally compliant business. Proper documentation also gives evidence of compliance as it…Continue
Added by Rebecca Ward on March 3, 2014 at 8:30am — No Comments
While some employees may think that dealership safety rests solely on the shoulders of executive management that is not the case. Dealership safety is a company-wide responsibility, and though it may seem that your team is doing everything possible, additional steps can always be taken. It is important to implement a system that encourages employees, and management as well, to take part in the safety culture. Implement the following tips to increase engagement in your safety…Continue
Added by Rebecca Ward on February 24, 2014 at 8:30am — No Comments
There are a variety of ways to make your performance reviews more powerful; one of the best ways is to integrate the use of self-evaluations. While self-evaluations should already be part of your human resource management system, some managers don’t take advantage of them. Self-evaluations may seem unimportant at first, but they can positively affect performance and morale at your dealership in many ways. By pairing your performance review with self-evaluations, your dealership can…Continue
There are a variety of lift training regulations and guidelines out there that include when and how employees should be trained, what kind of lifts you should be using, how to maintain lifts, how often lifts should be inspected, who should inspect lifts, and more. At times, this can make lift compliance seem overwhelming, but it doesn’t have to be. Consider the following points when you begin working on your lift safety program:
Added by Rebecca Ward on February 17, 2014 at 8:30am — No Comments
To create an efficient and effective work place, performance management should be an ongoing, year-round effort, with daily interactions. Implement the following practices into your process to strengthen your performance management system:
Added by Rebecca Ward on February 14, 2014 at 11:23am — No Comments
Let’s face it, performance reviews can be unpleasant for all parties involved. Because a performance review is a necessary part of managing your dealership employees, it is important to use a review system that will adequately reflect your employees work and involvement in the dealership. There are many performance review methods, each differing based on the management techniques at your dealership.
While your performance management system is the foundation of your reviews, as a…Continue
Added by Rebecca Ward on February 11, 2014 at 8:30am — No Comments
Pinterest has recently joined the ranks of Facebook, Twitter, Google+, and Foursquare by adding location and mapping capabilities to their product. Unlike other social media providers, Pinterest doesn’t focus on checking in where the user is, but instead maps the location of all the items that the pin to their boards.
Pinterest’s mapping will allow users to highlight hot spots, plan trips, and indicate favorite neighborhood stores and locations, such as dealerships. These maps are…Continue
Added by Rebecca Ward on February 5, 2014 at 8:00am — No Comments
Personnel files may seem like a minor aspect of managing your dealership, but properly maintained files not only provide easy access to information when it comes time to discipline, promote, or lay off employees, they also protect your dealership in case of an employment lawsuit.
Position Job Description
An up-to-date, signed job description should be included in every employee file. The job description should be reviewed and updated each time the responsibilities of…Continue
Added by Rebecca Ward on February 4, 2014 at 8:00am — No Comments
OSHA recently cited an Alabama RV center for nine serious safety violations, resulting in potential penalties of $41,000. OSHA’s investigation was prompted by a complaint. A serious violation occurs when substantial injury or death could occur from the hazard which the employer knew or should have known.
The center was cited for the employer’s failure to:
The Equal Employment Opportunity Commission (EEOC), the agency responsible for enforcing federal employment discrimination laws, has created guidance concerning criminal background application inquiries. Based on this guidance, some states now disallow hiring companies from inquiring about criminal history in applications. The EEOC’s guidance addressed criminal background inquiries as a form of discrimination; the agency noted that those screened out due to arrest and conviction records were…Continue
Added by Rebecca Ward on January 28, 2014 at 8:00am — No Comments
There are a variety of best practices that will keep your employees safe. Implement the following to protect your employees:
Dry clean-up methods, such as High Intensity Particulate Arrestor (HEPA) filtered vacuum systems, remove particulates and toxins from the air and from breathing space. Use a wet mop following a dry clean-up system to avoid sending remaining particulates into the air.
Only keep the necessary…Continue
Added by Rebecca Ward on January 27, 2014 at 8:00am — No Comments
To keep your personnel files up to date, and allow them to be a true asset in the event of a legal dispute at your dealership, it is important to review them annually. An appropriate time to review individual personnel files is during an annual review. Confirm that all files are accurate, up to date, and complete. If handbooks, procedures, or protocol has changed in the past year, make certain that each employee has signed any updated documents or policy acknowledgements related to these new…Continue
Added by Rebecca Ward on January 21, 2014 at 8:00am — No Comments
Greenwashing is the practice of claiming that your processes are environmentally stainable without proof. Greenwashing is visible in every industry, and is becoming especially prevalent when consumers seek out environmentally sustainable auto facilities.
Cone Green Gap Trend Tracker noted in their 2011 study that 77% of consumers would actively boycott any company that made intentionally misleading claims about their environmental stewardship. To…Continue
Added by Rebecca Ward on January 20, 2014 at 8:00am — No Comments
The New Year is here, resolutions have been made, and we’re ready to hit the ground running. In 2014 social media still reigns in digital marketing, which means you need to know how to stay organized, relevant, and engaged. Make sure that you’re doing the following things to start off the year on the right foot with social media:
Added by Rebecca Ward on January 15, 2014 at 8:00am — No Comments
Your dealership employees are a company investment, one that should be protected. Studies found that 83 percent of 900 North American employees polled plan to seek new positions in 2014. While it can be difficult to foster employee engagement, there are solutions that create a positive work environment that drives performance as well as job satisfaction.
It is important to engage both the employee base as well as the senior leadership. HR employees are encouraged to listen and…Continue
Added by Rebecca Ward on January 14, 2014 at 8:00am — No Comments
OSHA required all employees to be trained on the new label elements and safety data sheet (SDS) format of the Globally Harmonized System (GHS) by December 1, 2013.
There will be additional requirements over the next two years as the revised Hazard Communication Standard (HCS) is fully implemented.
June 1, 2015
Chemical manufacturers, importers,…
Added by Rebecca Ward on January 13, 2014 at 8:00am — No Comments
The Google algorithms love videos, and will always pop them to the top of the search engine. Video testimonials, reviews, how-tos, and product releases are marketing gold allowing you to demonstrate your dealership in just a brief period of time. Video optimization gets your videos to the top of the search page, but you can make your video even stronger by following a few simple rules:
1. Lead with a strong title.
The first thing searchers see is…Continue
Added by Rebecca Ward on January 8, 2014 at 11:30am — No Comments
Social media is right at our fingertips, allowing extensive networking, new and evolving ways to job hunt, and, for some, a method to investigate employees. It seems like this could be a great way for dealerships to study employees and the temptation to learn about your employees and keep an eye on their actions is strong. However, using social media as a dealership HR tool can also lend to regulatory complaints, lawsuits, and public backlash.
At this point,…Continue
Winter is approaching faster than many of us even realize. With all of the positive fun and festive parts of the holiday season comes the additional risk of illness. Illness can quickly spread in a dealership, taking out many of your employees, and also increasing safety risk in a time when you are short staffed and your employees are not at their normal 100%. Instilling good health habits at your dealership will allow you continued success throughout the winter season.…
Added by Rebecca Ward on January 6, 2014 at 11:30am — No Comments
In past years it was common for potential employers to ask about criminal history on applicants. However, in recent years this standard has begun to evolve. Since 2011, eleven states have imposed a law against inquiring into criminal history in this first round of hiring. Many similar bills are pending as this movement gains momentum.
Companies often have legitimate reasons for inquiring after criminal history, such as filtering out individuals who may be at a risk for…Continue
Added by Rebecca Ward on January 2, 2014 at 11:30am — No Comments