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Christine Plunkett's ADM Blog (3)

Spoiled Rotten Customers

Instant gratification is the desire to experience pleasure or fulfillment without delay or deferment. Basically, it's the Veruca Salt complex. Whatever you want, you want it now. Businesses that embrace solutions designed to satisfy…

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Added by Christine Plunkett on September 12, 2019 at 8:30am — No Comments

First or Fifth? What’s Your FQR?

If you ain’t first you’re last. 

I never would have thought that any valuable internet sales training information would result from a Will Ferrell movie, but here we are. Reese Bobby got it right when he mused that being FIRST is all that matters. Especially…

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Added by Christine Plunkett on September 11, 2019 at 8:03am — No Comments

“Hello?” What is Wrong with Our Phone Calls?

What happened to phone etiquette?   Is texting to blame for our apparent lack of interest in voice-on-voice interaction, and our apparent amnesia about how the conversation should flow?  I’m blown away every time I call a business and receive an answer of “Hello?”  It happens fairly frequently and each time…

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Added by Christine Plunkett on June 17, 2015 at 10:54pm — No Comments

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