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CPI Results's ADM Blog (11)

‘Customer Satisfaction Surveys Are Dead’

The District Manager has just left the GM’s office.…

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Added by CPI Results on February 20, 2018 at 5:45am — No Comments

"Sell a lot of Product. And Make a lot of People Happy"

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Added by CPI Results on February 19, 2018 at 11:30am — No Comments

Want to Change the World? Start by Making Your Bed

If you make your bed every morning, you will have accomplished that first task of the day.

When Adm. William H. McRaven, retired, was…

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Added by CPI Results on February 18, 2018 at 5:48am — No Comments

How Galpin Became Legendary

Bert Boeckmann never intended to be the largest Ford retailer.

But he found that having well-run sales and fixed operations led to economies of…

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Added by CPI Results on February 17, 2018 at 1:00pm — No Comments

Negotiation-Free Pricing Done Well In Lexus Plus

Many of today’s car buyers want a different dealership experience.…

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Added by CPI Results on February 15, 2018 at 2:48pm — 1 Comment

The First Call is the Turning Point

You won’t find the question on a Customer Satisfaction Index survey: “Who made the first phone call during your service visit – you or your service advisor?”

The results would probably tell a story very much in line with the overall CSI score. If the customer…

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Added by CPI Results on February 14, 2018 at 10:00am — No Comments

Is it Time to Drop the Dealer Doc Fee?

Picture this: you’re just ironing out the deal on your brand new car. 

Picking up a pen, you’re ready to sign the dotted line…when you see a few hundred dollars tacked onto the purchase price for a ‘dealer doc fee’. It’s explained to you that it’s a…

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Added by CPI Results on February 13, 2018 at 3:15pm — No Comments

The Eight Competencies of Relationship Selling

If you spent merely fifteen extra minutes each day gaining one new sales idea or sharpening a sales skill, within a few years you would become an industry leader.

Did you…

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Added by CPI Results on February 12, 2018 at 11:30am — No Comments

Show Your Customers Some Love

When you love someone, you find ways to show your appreciation. 

A special note, a little gift, or an intimate dinner tells them that you care. Valentine’s Day is an opportunity to express that appreciation, not just in a romantic way with your significant other…

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Added by CPI Results on February 11, 2018 at 10:30am — No Comments

Online Reviews? Think Staff Reviews Instead

When you’re in the research portion of your buying journey, where do you start? 

Whether it’s for shoes, a 65-inch smart TV, a lawnmower, or car parts, it starts online for 95 percent of millennials and 85 percent of the general public. You browse products and services, and the locations where…

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Added by CPI Results on February 11, 2018 at 8:00am — No Comments

Dealer Develops Vehicle Subscription Model as Third Option to Drive

“You can buy a car, you can lease a car, or you can subscribe to a car. It’s a third option as a way to drive a car.”

That’s how John Malishenko, COO of Germain Motor Company, describes …

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Added by CPI Results on February 8, 2018 at 3:36pm — 2 Comments

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