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Steve Richards's ADM Blog (2)

The Internet Customer and F&I

I work in a store where there is no trust between the internet sales team and the finance department. There is no teamwork and when a customer is turned to F&I there is nothing "quality" about the introduction. As a result, our internet sales F&I income is negligible. Does anyone have any suggestions as to how a successful internet sales/F&I sales process might work? Thanks in advance for any ideas.

Added by Steve Richards on February 4, 2013 at 7:28am — 2 Comments

Does the Traditional Automotive Sales Process Inhibit the Trust Building Process?

I just finished reading an article in Automotive News by Daniel Gorrell on how important it was for the US auto companies to earn the consumers trust back. Interesting article and hard to argue with, but I’ll take it a step further down the distribution chain. I work with retail sales teams and service teams. They don’t need any help understanding the importance of trust; I show them how to build it more effectively with a very distrusting public. The reason trust is important is both simple… Continue

Added by Steve Richards on December 8, 2009 at 6:43am — No Comments

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