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Crystal Hartwell's ADM Blog (242)

DMEautomotive Releases The Pocket Innovation: New eBook on Mobile Strategies



Second edition of groundbreaking eBook includes new data on mobile user behavior and multiple best practices - from mobile payment to geo-fencing and beacon technology


Daytona Beach, FL –January 22, 2015 – DMEautomotive (DMEa), the company that has led the thought leadership charge when it comes to mobile strategies and technologies…


Added by Crystal Hartwell on January 22, 2015 at 3:45pm — No Comments

2014 DrivingSales Dealer Satisfaction Award Recipients Announced



Awards recognize dealer satisfaction with products / services in 14 categories; presented at special ceremony in conjunction with the 2015 NADA Convention  



San Francisco, CA – January 22nd, 2015 – The sixth annual DrivingSales Dealer Satisfaction Awards were…


Added by Crystal Hartwell on January 22, 2015 at 3:44pm — No Comments

Volkswagen of America Selects CarStory Market Reports to Showcase their WorldAuto Certified Pre-Owned (CPO) Program in Nationwide Rollout

CarStory Market Reports Help Educate Volkswagen Customers and Streamline Purchase Decisions


Austin, Texas - January 21, 2015 – Today, CarStory announced it was selected by Volkswagen of America to provide free online CarStory Market Reports to authorized Volkswagen dealers nationwide. These Market Reports will introduce WorldAuto® Certified Pre-Owned (CPO) vehicles to customers earlier in the buying process…


Added by Crystal Hartwell on January 21, 2015 at 12:09pm — No Comments

Dealers Missing Dollars: One Third of Dealership Service Dollars Potentially Lost in Missed Afterhours and Overflow Service Calls

New analysis by DMEautomotive of over 8,500 dealership calls shows that nearly 70% of missed service calls are from ‘Swing Loyalists’ who represent 31% of dealership spend

Daytona Beach, FL – January 21, 2015 – A new analysis by DMEautomotive reveals that dealerships are missing out on calls from customers who represent nearly one third of their total service dollars. The study of 8,537 overflow and afterhours…


Added by Crystal Hartwell on January 21, 2015 at 11:38am — No Comments

New Businesses Accelerate DrivingSales to Record Growth; Digital Marketing Veteran Chris Reed Joins Expanding Team

Doubling in size and launching two new businesses in 2014, DrivingSales cemented its position as the leading information services provider in the retail automotive industry delivering valuable insights to dealers through its media properties, university and data & analytics tools

Salt Lake City, Utah – January 21, 2015 – DrivingSales today announced that 2014 marked a banner year of growth for the retail automotive information services…


Added by Crystal Hartwell on January 21, 2015 at 11:19am — No Comments

DMEa Adds ‘Tap-to-Pay’ Functionality to its Groundbreaking Mobile App, Driver Connect

Consumers can now view their service invoice and ‘tap to pay’ instantly when the mobile app alerts them that their car is ready from service

New study shows that consumers are embracing dealership mobile apps and want mobile payment functionality, as well as quick access to service history, scheduling and special offers

Daytona Beach, FL – January 15, 2015 – DMEautomotive (DMEa) today unveiled version 3.0…


Added by Crystal Hartwell on January 15, 2015 at 7:48am — No Comments

DMEautomotive Launches Mobile Loyalty; Program Targets Retention Bleed by Capturing the ‘Always-On’ Consumer


New Driver Connect mobile app enhancements make customer loyalty points easily available to “on-the-go” dealership customer; attacks increasing service interval with program proven to increase retention


DAYTONA BEACH, Fla. – January 13, 2015 DMEautomotive (DMEa) today launched Mobile Loyalty, a new mobile app-enabled customer loyalty program targeting today’s “always-on” customer, designed to help…


Added by Crystal Hartwell on January 13, 2015 at 10:30am — No Comments

Auto Dealers Report Targeted Direct Mail Marketing Campaigns are Most Cost- and Time-Efficient Way to Retain Customers

New Study of Over 200 US Dealerships, by Prospect Vision, Reveals Direct Mail Campaigns Deliver Dramatic Conversions/ROI; In-Equity Customers are Ready-to-Buy and Their Trade-ins Sell Faster


Hickory, North Carolina - January 13, 2015 – A comprehensive study of 200 US dealerships has revealed that old-fashioned postal mail, when used strategically, still packs a punch, delivering much stronger results than other marketing…


Added by Crystal Hartwell on January 13, 2015 at 10:12am — No Comments

Major Acquisitions Skyrocket U.S. Dealership Buy/Sell Activity -- Up 89% Year-Over-Year

Acquisition activity soaring; Berkshire Hathaway acquisition of Van Tuyl and Lithia acquisition of DCH push pricing expectations to record peaks, according to Q3 Kerrigan Quarterly Blue Sky Report;


Kerrigan Advisors announces new private equity/family office advisory to meet evolving market needs


Irvine, CA, December 2, 2014 – U.S. dealership buy/sell…


Added by Crystal Hartwell on December 2, 2014 at 9:24am — No Comments

New Research: One Third of Consumers Plan to Hit the Road for Winter Holidays; One in Six to Put Over 1,000 Miles on Odometer




With gas prices at five-year lows, a new survey from DMEautomotive shows that car travel is the way to go for 35% of travelers over the winter holidays; and these consumers are making sure their ride is safe: 90% plan pre-trip maintenance


Daytona Beach, FL – December 2, 2014 – With gas prices at five-year lows, new research from…


Added by Crystal Hartwell on December 2, 2014 at 9:17am — No Comments

DrivingSales Announces Innovation Cup and Dealer Best Idea Award Winners for 2014


 New Car IQ from Pearl Technology wins 2014 Innovation Cup Award and “YouTube Postal Service” from Robert Karbaum E-Commerce Manager, Weins Canada Inc./Don Valley North Lexus, wins the 2014 Dealer Best Idea Award; presented at 2014 DrivingSales Executive Summit  


Salt Lake City, Utah – October 20, 2014 –…


Added by Crystal Hartwell on October 20, 2014 at 10:56am — No Comments

eLEND Solutions™ Launches CreditPlus™, the Next Generation of its Industry-Leading Credit Application Platform


CreditPlus Brings Consumer-Qualified Payments to Front of Sales Process



Mission Viejo, CA – October 13, 2014 – eLEND Solutions™ today announced the launch of CreditPlus™, the next generation of its industry-leading online, interactive credit application platform. CreditPlus instantly pre-approves…


Added by Crystal Hartwell on October 13, 2014 at 6:30am — No Comments

“Smart” Chat vs. Passive Chat: Study of Toyota, Lexus and Scion Dealers Proves New Smart Chat Platform Drives Huge Increase in Website Traffic Conversions


Comprehensive Study of 68 Dealerships using Gubagoo’s ChatSmart Platform Shows 77% Chat-to-Lead Conversion


West Palm Beach, FL - October 8, 2014 – A comprehensive study[1] of 68 Toyota, Lexus and Scion dealers using a next-generation “smart” chat solution versus old-school, passive chat has shown consistently high chat-to-lead conversion rates…


Added by Crystal Hartwell on October 8, 2014 at 12:50pm — No Comments

Mike Martinez, CMO of DMEautomotive, to Present at the 2014 DrivingSales Executive Summit; and DMEa Selected as a Finalist for the 2014 Innovation Cup

Mike Martinez’s presentation, “Smartphones and the Purchase Game,” was selected by a panel of auto dealers; joins an agenda that also includes keynotes from digital expert and best-selling author Brian Solis; SEO ‘Wizard’ Rand Fishkin; eMarketer’s lead digital auto analyst, Mike Hudson; Kellogg School of Management marketing professor Florian Zettelmeyer, and online marketing pioneer, Bryan Eisenberg


Daytona Beach, FL – September 30, 2014 –…


Added by Crystal Hartwell on September 30, 2014 at 8:58am — No Comments

8 in 10 Dealers Agree the Ideal Sales/Finance Process Should Be Two Hours or Less

New dealership survey from eLEND Solutions underscores pain points for dealers in Sales/F&I process; 80% report their Sales/Finance process takes two hours or longer

Mission Viejo, CA – September 30, 2014 – A new survey of dealerships* from eLEND Solutions underscores what most dealers know already, that the sales and finance process takes much longer than it should:  80% report their process goes on…


Added by Crystal Hartwell on September 30, 2014 at 7:43am — No Comments

Your Service Retention Metrics: ‘Lying Liars and the Lies They Tell’ - Revealed by DMEa at Automotive News Webinar


Free webinar on Thursday, October 2nd at 2 p.m. EST offers a completely new way of measuring customer value, plus five things every dealership can do to increase retention NOW


Daytona Beach, FL–September 23, 2014– DMEautomotive (DMEa) announces the 10th in a series of webinars the company is hosting with Automotive News. The 60-minute…


Added by Crystal Hartwell on September 23, 2014 at 11:39am — No Comments

Gubagoo is a Finalist for Most Innovative Dealership Solution of 2014


‘Gubagoo Behavioral Engagement & Analytics Technology (BEAST), and Chat and Call Centers’ selected by dealers as DrivingSales Innovation Cup Award finalist; Gubagoo to present onstage at DrivingSales Executive Summit


West Palm Beach, FL and Salt Lake City, UT – September 22, 2014 – ‘Gubagoo Behavioral Engagement & Analytics Technology (BEAST), and…


Added by Crystal Hartwell on September 22, 2014 at 10:16am — 1 Comment

DrivingSales 2014 Innovation Cup Award: Finalists Announced


Innovation Cup recognizes the most innovative dealership solutions of 2014; finalists CarWars, DMEautomotive, Gubagoo, LotLinx and Pearl Technologies to present their solutions at the 2014 DrivingSales Executive Summit


Salt Lake City, UT – September 16, 2014  - DrivingSales today announced that five finalists have been selected for the fifth annual…


Added by Crystal Hartwell on September 16, 2014 at 9:41am — No Comments

Gubagoo’s New TalkSmart Drives ‘Smart’, High-Converting Phone Leads

TalkSmart integrates advanced telephony into Gubagoo’s analytics-driven website chat and communications platform



West Palm Beach, FL – September 16, 2014  Gubagoo Inc.’s new TalkSmartsm is designed to drive ‘smart,’ high-converting phone leads. Integrated into Gubagoo’s analytics-driven website chat and…


Added by Crystal Hartwell on September 16, 2014 at 8:58am — No Comments

DrivingSales Executive Summit Announces 2014 Breakout Speakers

Expanded roster of presentations selected by a dealer panel; topics range from wearable tech, social media, mobile marketing and SEO to F&I, service, location-based and website strategies, and more; breakout presenters include some of the auto industry’s most innovative dealer executives and thought leaders



Salt Lake City, UT – September 4, 2014 –…


Added by Crystal Hartwell on September 4, 2014 at 11:40am — No Comments

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