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Mike Esposito's Blog – December 2011 Archive (1)

Are Your Technology Vendors Providing Good Value?

In a recent survey that Auto/Mate conducted, we asked 160 auto dealer general managers and senior managers about the perceived value they were getting from their dealership management system (DMS) vendors.

The exact question was, “On a scale of 1-5, rate the overall value of your DMS (does the amount you pay seem the right amount for overall functionality, customer service and training?)”

The disparity in the answers was surprising. A couple of vendors had fewer than 10% of…

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Added by Mike Esposito on December 16, 2011 at 7:58am — No Comments

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