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Mike Esposito's Blog – June 2014 Archive (2)

Empower Employees with Commander's Intent

As Appeared in the June 2014 issue of Auto Dealer Monthly

Everyone knows how important the chain of command is in the military. But during battles, emergencies and other times of duress, it's not always possible to run decisions up and down the chain of command. This is why soldiers are empowered by something called the Commander's Intent. The military commander gives his leaders a clearly defined goal (the mission) and the forces needed to accomplish that goal, along…

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Added by Mike Esposito on June 24, 2014 at 10:10am — No Comments

Auto/Mate Announces Integration of DMS with SMI, Improving Customer Retention in Dealership Service Departments

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – June 16th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the integration of its dealership management system (DMS) with SMI's DriveService and DriveSales solutions. For auto dealers using both solutions, the integration ensures that customer information updated in the DMS will be updated in SMI's customer communications.…

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Added by Mike Esposito on June 16, 2014 at 8:24am — No Comments

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