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Keith Shetterly's Blog – July 2012 Archive (3)

Conveniently Inconvenient and Pissed

I can give you a very easy way to sort yourself inside the national dealer body between those who “get” the modern customer and those who do not:  If you think staying open until 9pm six or seven days a week makes you sales, you do NOT get it.

Texas Direct Auto, # 1 Used Car dealer in the USA, makes $500million in sales a year 9am-6pm six days a week (they made their…

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Added by Keith Shetterly on July 19, 2012 at 9:30am — 14 Comments

People Chess!

There’s a real human talent in arranging the right pressures (positive and negative), at the right time, on to the right people, to get a desired result.  It’s a hallmark of effective leadership, in fact, and the name “People Chess” is an easy way to summarize this talent.   And we all know its uses in relationships of all kinds, really, both to us by others and…

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Added by Keith Shetterly on July 18, 2012 at 10:00am — 4 Comments

Go NEW! Avoid the Annual Training of the Lemmings

Don't attend a single conference.  Cry and whine that there are too many conferences, too much education, same people presenting, waah waah waah.  

If you think the same people are presenting the same old thing in the same old way at the same old places . . . then why go to those same old places?  Or, for that matter, to ANY conference?  The beer?  A…

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Added by Keith Shetterly on July 6, 2012 at 7:00am — 7 Comments

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