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Keith Shetterly's Blog – July 2010 Archive (2)

Who's Calling? Who's Listening??? Who's Doing Something With It? What's the value?

Forensic tools like Who's Calling, Callbright, etc. only have consistent value if the calls are reviewed, good calls and bad calls are used in training, and bad calls are followed up on (with both salesperson and customer).

Who among us actually does the above? If you don't, why don't you? If you do, what are the results for…


Added by Keith Shetterly on July 12, 2010 at 8:30am — 5 Comments

GM Kills the Digital SFE "Midnight Lead" Rewards Program . . .

I think somebody at GM finally realized a) it was stupid, and b) it could be worked for 100% pay out . . . and not move the sales bar one inch, which it evidently did not (and did not as many of us predicted):

Added by Keith Shetterly on July 1, 2010 at 11:30am — 10 Comments

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