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Stephanie Young's ADM Blog (76)

We All Have a Dream

On August 28, 1963 in front of Lincoln Memorial in Washington D.C., Martin Luther King Jr. delivered a speech that became a pivotal turning point in U.S. history.  What made Dr. King’s dream a reality was his literally devotion to being in action.  He acted despite adversity, ridicule and criticism.  His thoughts and opinions were not popular and were considered not acceptable at the…

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Added by Stephanie Young on January 20, 2014 at 7:00am — No Comments

Start the Year with Good Cheer!

Each year, I make the pilgrimage from coast to coast to spend time with my family.  It is a journey I greatly anticipate as I find myself not only home sick, but in need of family time after a few months away.  I eagerly anticipate my work day to end and the voyage to begin with a dash to the airport.  This delight usually melts away like a snowman standing in the sun by the time I make…

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Added by Stephanie Young on January 2, 2014 at 8:30am — No Comments

Be Better at Best

I have been fortunate in life in that I have been given the opportunity to have worn many hats.  Having a broad level of experiences in life has given my personality a great deal of depth.  I have always been a marketer in some role or another.  One of these marketing roles was that of an entertainer, in which I marketed what would become my signature brand of “fun, joy and ease" as a…

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Added by Stephanie Young on October 30, 2013 at 9:00am — No Comments

Sales Peformance Training: Leaping Over Ordinary

Recently, I competed for the National Title of Ms. US Forestry Queen and heard several times over the weekend, “You are an extraordinary woman!”  I am humbled and appreciative of any complement, but this one makes me giggle a little on the inside.  Why do I…

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Added by Stephanie Young on September 1, 2013 at 9:00am — No Comments

Zero to Hero and Back in Thirty Seconds Seventeen Times a Day

In the past five years my job description has evolved into an amalgam of once individual positions, now viewed as a one-person juggling act.  When asked what I do for a living, the answer has become complicated.  I am a Sales Manager-Marketing Director-Information…

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Added by Stephanie Young on February 6, 2013 at 10:00am — No Comments

Who is the Dummy Now?

Growing up, my sister would call me a dummy. As much as I cringe to admit this, she was right. I am a dummy…..a crash test dummy!



In each incident, I was alone in the vehicle while sitting at a stop light, my standard transmission had been shifted into neutral, my foot was on the brake and I was perfectly still when….WHAM!!! Both vehicles were Japanese produced sports cars…

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Added by Stephanie Young on January 30, 2013 at 6:00am — 2 Comments

Marketing is Just Like Dating

In constant pursuit of keeping up with the Marketing Jones Family, I came across a book by David Cummings and Adam Blitzer called Think…

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Added by Stephanie Young on January 23, 2013 at 5:30am — No Comments

Swimming in the Transparent Fish Bowl

Recently, I was invited to tour the new facility at my favorite dealership during a service visit.  From first glance, everything appeared to be in the framework of a typical dealership, until I got to the customer lounge.  This space had drawn a crowd in front of a large…

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Added by Stephanie Young on January 15, 2013 at 6:00am — No Comments

People Are People

Found this post on one of my social media news feeds one afternoon. "Two hundred inactive FB 'friends' going today so I can make room for those that want to play here. SeeYa.'   This statement was posted by someone I consider a fairly savvy promoter, especially in social media, for a highly visible education and motivation organization.  Of…

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Added by Stephanie Young on October 22, 2012 at 7:00am — 13 Comments

The Automotive Industry: What Everyone Wants To Grow Up To Be

Like so many other Americans, I gathered up my snacks and beverages to sit down in front of a television to catch the NFL Big Event.  Having a career in marketing and sales, I paid curious attention to the messages conveyed in the 60 second spots aired between plays.  This year, I heard it loud and clear from the Automotive…

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Added by Stephanie Young on February 9, 2012 at 6:30am — No Comments

A Bug In My Potato Salad

“It only takes one bug in the potato salad to ruin a picnic,” according to one of the little old ladies I went to church with as a child.  As I move further away from a precocious child and closer to being a sweet little old lady, I am realizing that she was not registering a complaint about church picnics but planting a seed of wisdom that would develop as I grew older.  One little bug…

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Added by Stephanie Young on January 19, 2012 at 9:58am — No Comments

Why Should an Organization Train, Rinse and Repeat?

Military, Law Enforcement, Medical Professionals, Teachers…what do these occupations have in common?  Each provides a highly valued service to our local and global community at large and does so as a result of education and extensive on-going training.  As a result, society can depend on these individuals to protect humanity, face danger, save lives, educate our youth, improve health and…

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Added by Stephanie Young on October 11, 2011 at 8:30am — No Comments

The Road Map to Problem Resolution

I learned in differential calculus, that problem solving is easier if your start with the solution and work back to the problem.  At first, this is an awkward testament to a person’s ability.  We do not often spend time going backwards in life.  In this case though, I found if I focus on the desired resolution, the pathway to resolving the problem becomes clear.

 

Once I…

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Added by Stephanie Young on September 27, 2011 at 7:30am — No Comments

Are Your Service Advisors Order Takers or Advisors?

If I wanted someone to just take my order and deliver, I would go to a fast food drive thru.  When I go to have my car serviced, I want service.  I believe that service advisors are more than just order takers or the message delivery system between a consumer and a technician.  Think about it?  An advisor according to …

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Added by Stephanie Young on September 21, 2011 at 9:30am — No Comments

Do You Have a Career or a Job?

As shocking as this might seem to my peers in the automotive industry, I am not much of a golfing fan.  The game of golf is something I tend to endure as part of my job.  I wrote a blog recently about how changing your attitude can change your pathway to success.  I decided to heed…

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Added by Stephanie Young on September 20, 2011 at 9:30am — No Comments

How Nineteen Patriots Made a Difference in the Auto Industry

It is not my job, it is my duty to be inspired and inspire others.  Since my early twenties, I have said final farewells to nineteen brave patriots, heroes and friends.  Each paid the price for freedom before the rigors of life made them old and gray.  These are nineteen friends that I had planned to grow old with, but instead I honor their sacrifice to trade in their future as an…

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Added by Stephanie Young on September 15, 2011 at 7:00am — 4 Comments

Reminder: It is Time for an Attitude Adjustment

I was once the bride of an enlisted sailor, who during the course of our marriage made the transition from enlisted to officer by finishing his college education.  Once he had become an officer; he tackled the challenge of completing flight school to become a Naval Aviator.  When he graduated from flight school and to represent his accomplishments, I had a pewter tankard engraved with…

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Added by Stephanie Young on September 8, 2011 at 8:00am — 10 Comments

Going Up?

Seldom does some one board an elevator from an upper floor to ride the elevator up.  Most of the time, if someone boards the elevator from an upper floor it is to ride back to the first floor.  Therefore, when considering progress, why let someone impede your progression by not being on the project from the ground floor?

 

Please allow me to further develop this concept for…

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Added by Stephanie Young on September 6, 2011 at 9:00am — No Comments

Tall Tales in the Retail World: Sales and Management Training

I am a vertically enhanced female which I normally see as a benefit, except when I am trying to buy clothing.  Most of the clothing options for women do not come with a choice for inseam or length.  This often leaves me in the dressing room wondering if I can pull of this dress being too short or do these jeans look like capris or a fashion faux pas.  I am…

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Added by Stephanie Young on August 31, 2011 at 7:00am — 2 Comments

Making It Over The Wall

When I was a teenager, I had to have some extensive surgery that landed me in a wheel chair for a few months.  Recently, one of my physical therapist from that adventure found me on Facebook and was compelled to share his story of that short part of my life.  He was a new therapist when he took on my case and had heard how hard teenagers can be in cases like mine.  He braced himself for a…

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Added by Stephanie Young on August 30, 2011 at 10:00am — No Comments

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