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Stephanie Young's Blog – September 2011 Archive (6)

The Road Map to Problem Resolution

I learned in differential calculus, that problem solving is easier if your start with the solution and work back to the problem.  At first, this is an awkward testament to a person’s ability.  We do not often spend time going backwards in life.  In this case though, I found if I focus on the desired resolution, the pathway to resolving the problem becomes clear.

 

Once I…

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Added by Stephanie Young on September 27, 2011 at 7:30am — No Comments

Are Your Service Advisors Order Takers or Advisors?

If I wanted someone to just take my order and deliver, I would go to a fast food drive thru.  When I go to have my car serviced, I want service.  I believe that service advisors are more than just order takers or the message delivery system between a consumer and a technician.  Think about it?  An advisor according to …

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Added by Stephanie Young on September 21, 2011 at 9:30am — No Comments

Do You Have a Career or a Job?

As shocking as this might seem to my peers in the automotive industry, I am not much of a golfing fan.  The game of golf is something I tend to endure as part of my job.  I wrote a blog recently about how changing your attitude can change your pathway to success.  I decided to heed…

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Added by Stephanie Young on September 20, 2011 at 9:30am — No Comments

How Nineteen Patriots Made a Difference in the Auto Industry

It is not my job, it is my duty to be inspired and inspire others.  Since my early twenties, I have said final farewells to nineteen brave patriots, heroes and friends.  Each paid the price for freedom before the rigors of life made them old and gray.  These are nineteen friends that I had planned to grow old with, but instead I honor their sacrifice to trade in their future as an…

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Added by Stephanie Young on September 15, 2011 at 7:00am — 4 Comments

Reminder: It is Time for an Attitude Adjustment

I was once the bride of an enlisted sailor, who during the course of our marriage made the transition from enlisted to officer by finishing his college education.  Once he had become an officer; he tackled the challenge of completing flight school to become a Naval Aviator.  When he graduated from flight school and to represent his accomplishments, I had a pewter tankard engraved with…

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Added by Stephanie Young on September 8, 2011 at 8:00am — 10 Comments

Going Up?

Seldom does some one board an elevator from an upper floor to ride the elevator up.  Most of the time, if someone boards the elevator from an upper floor it is to ride back to the first floor.  Therefore, when considering progress, why let someone impede your progression by not being on the project from the ground floor?

 

Please allow me to further develop this concept for…

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Added by Stephanie Young on September 6, 2011 at 9:00am — No Comments

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