Professional Community for Car Dealers, Automotive Marketers and Sales Managers
Your dealership follow-up process impacts the effectiveness of everything from your live chat service to your advertising efforts. Without proper follow-up, shoppers don’t buy...and then your dealership doesn’t make any money.
With that in mind, and you might want to sit down for this...after doing some research, I’ve discovered a horrifying…Continue
Are you ready to read this week’s top automotive news articles and blogs? This week we have articles about how to update your dealership’s SEO strategy for 2015, November Sales numbers, the FTC’s new social media ruling, and…Continue
Added by Rebecca Kon on December 5, 2014 at 1:00pm — No Comments
The Internet allows you to have a global street corner for your dealership’s Digital Storefront, but sometimes it’s wise (and profitable) to send certain messages to your local shoppers ONLY, and in order to do that - you need to use Geofencing.
Added by Rebecca Kon on December 1, 2014 at 9:42am — No Comments
Are you ready to read the top automotive news and blogs from around the Web? We have some really interesting topics for you today, including: Toyota’s hydrogen fuel cell car, NADA’s Sales Forecast for 2015, 3 ways dealers are connecting with the modern…Continue
Added by Rebecca Kon on November 21, 2014 at 11:19am — No Comments
Incoming calls are some of the hottest leads for a dealership. However, if best practices aren’t in place, these calls can turn from a blessing to a tragic mess - negatively affecting your reputation, your customer loyalty, and the acquisition of new customers.
So in today’s blog, we’re going to discuss some necessary do’s and…Continue
Added by Rebecca Kon on November 13, 2014 at 7:59am — No Comments
“Nothing is more powerful than an idea whose time has come.” -- Victor Hugo
As the live chat industry grows, chat technology is getting better every day. New ideas are creating new chat features, and it’s important to know what options are out there that make tasks easier for your chat team and your online shopper’s chat experience more helpful.
Added by Rebecca Kon on November 5, 2014 at 7:30am — No Comments
Live chat isn’t always as easy as adding code to your website and watching the leads come in to your CRM. If you don’t have the correct processes and practices in place before you start, there’s a very likely chance that your live chat service could fail.
In order to help you prevent live chat disaster, we put together our most recent eBook,…Continue
Added by Rebecca Kon on November 3, 2014 at 8:57am — No Comments
Happy Friday, Car Dealers! We have some great automotive news articles and blogs to share with you this week! Make sure to read them all to stay smart about what’s happening in the auto industry and how you can transform your dealership to keep up in today’s market.…
Added by Rebecca Kon on October 24, 2014 at 11:59am — No Comments
There’s a little less than two weeks until Halloween! Does your dealership have a plan for how to bring more shoppers into the showroom and service bays during this fun and hopefully-not-too-scary time? You should!
Holidays are always an opportune time to foster some community spirit and be the host to memorable events for your…Continue
Added by Rebecca Kon on October 20, 2014 at 2:01pm — No Comments
In case you missed the great dealer education opportunity that happened in Las Vegas this week, ActivEngage has put together a Twitter Recap of some of the best key takeaway tweeted messages from the DrivingSales Executive Summit! …Continue
Added by Rebecca Kon on October 16, 2014 at 8:18am — No Comments
It’s Friday! Are you ready to get caught up on the Top 10 automotive news stories and blogs of the week? We’ve got some interesting content for you - new research studies, Google’s EAT, how to tweet your notes at DSES, and more!
Read on, Auto Professionals, read…Continue
Added by Rebecca Kon on October 10, 2014 at 1:19pm — No Comments
There are a lot of lost sheep on your website. Consumers roaming around, not exactly sure how to find what they are looking for. And until a few years ago, there was no possible solution to help them find their way around your dealership’s digital showroom. Your shoppers were all alone to roam and be lost little sheep.
But then live chat was born. And live chat…Continue
Added by Rebecca Kon on October 6, 2014 at 8:05am — No Comments
Dare I say it...soon enough, it’s going to be winter, and when winter comes...you’re not going to share another Game of Thrones meme...but you are going to ensure that everyone (your staff, your vendors, etc.) is prepared for what happens in winter - such as holidays, bad weather, illness...maybe even snowball fights.
So, what kind of…Continue
Added by Rebecca Kon on October 1, 2014 at 1:08pm — No Comments
It’s the end of the month and quarter! We know you are all probably super busy closing deals, but don’t forget to stay updated on this week’s top automotive blogs and news articles we’ve put together just for you!…
Added by Rebecca Kon on September 26, 2014 at 8:40am — No Comments
In the Age of Information Overload, infographics are here to help us “boil it all down”. Their visual appeal comes from their precision in organizing data and can be a great way to get information quickly without having to read a bunch of text to get to the point.
Below, I’ve listed a few…Continue
Added by Rebecca Kon on September 22, 2014 at 1:30pm — No Comments
Live chat success does not happen on its own. Success happens when live chat is flawlessly incorporated into your dealership’s daily processes. And one of those daily processes is lead follow-up.
As soon as a chat lead hits your CRM, you need to have a team promptly following up with that shopper. You can have the most amazing chats in the world, however if your staff is not properly following up with your online shoppers, it won’t matter if you…Continue
Added by Rebecca Kon on September 17, 2014 at 1:12pm — No Comments
At least, that’s what happened for Amazon and …Continue
Added by Rebecca Kon on September 8, 2014 at 8:26am — No Comments
So how often do you check to ensure they are delivering the results you were told to expect from the beginning?
We recommend that you evaluate your live chat provider or your internal chat team every month.
Below, are the important benchmarks you should be…Continue
Added by Rebecca Kon on September 3, 2014 at 1:02pm — No Comments
Have you ever sat down at a restaurant, looked at the menu, decided what you wanted to eat, and then as soon as the waiter comes by to take your order he tells you that the restaurant ran out of the main ingredient in your favorite dish on the menu?
That’s strike one - you expected them to have the food they advertise on the menu.
Added by Rebecca Kon on August 25, 2014 at 3:11pm — No Comments
It’s been a fun week at ActivEngage! We've all been showing our team spirit by dressing up every day for Spirit Week!
Added by Rebecca Kon on August 22, 2014 at 7:02am — No Comments