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Thomas F. Jung's Blog – October 2017 Archive (2)

Fixed Ops: It’s all in the phone – September / October 2017

JD Power Study Shows: Service-Side Texting Improves CSI Scores

Buick (with a score of 874) and Lexus (with a score of 860) dealerships are leading the way when it comes to the customer experience, according to J.D. Power’s recent customer satisfaction index (CSI)…

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Added by Thomas F. Jung on October 25, 2017 at 4:15am — No Comments

Understanding the mobile experience of a dealership’s fixed-op customer

Get ready for three full days of content and networking, where you’ll learn what’s working now in automotive marketing, sales and management, and how you can combine them to grow profitability at your dealership. Reserve your seat at DSES…

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Added by Thomas F. Jung on October 13, 2017 at 2:00am — No Comments

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